Job Description
• Enforce underwriting controls including on-boarding, certificates, booking of business, and documentation.
• Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
• Ensure profitability of the department through quality control and on-boarding
• Quality documentation timely turn around - TAT and
• Excellent customer service and retention support.
KEY TASKS AND RESPONSIBILITIES
- Enforce underwriting controls
- Ensure compliance with underwriting guidelines and Standard Operating Procedures
- Ensure clean and accurate data capture
- Timely preparation of quotations and follow up
- Debiting of premiums and processing of policy documents within set timelines
- Processing and checking of underwriting Documents
- Issuing & signing of Motor Certificates and Yellow cards
- Review and dispatch of notices and documents
- Ensure that work is done within the set standards of service and TAT
- Prepare relevant reports for management and departmental consumption
- Give quality customer service to all clients
- Safe keeping of security documents
- Daily scanning and indexing of mails
- Initiating motor valuation and follow up
- Adherence to the credit control policy
- Follow up renewals and ensure maximum retention of profitable accounts
- Timely processing refunds and follow up
- 100% Adherence to the authority matrix
- Ensure registry is fully maintained, orderly and up to date
- Ensure compliance of AML and PEP guidelines
- Ensure cross sale and up sale opportunities are maximized
- Perform any other duties as may be required by the management
SKILLS AND COMPETENCIES
- Basic Underwriting skills and product knowledge
- Customer service skills
- Good Communication Skills
- Computer Literate
KNOWLEDGE & EXPERIENCE
QUALIFICATIONS
- Degree in business related course preferably in insurance
- ACII / AIIK would be an added advantage
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