Key Responsibilities

• Cultivate a robust internal training network by engaging directly with operations to foster meaningful professional connections. 
• Conduct insightful analyses of training needs and measure the true impact of learning initiatives. 
• Expand our educational resources by mentoring Departmental Trainers in the creation of property-specific training modules. 
• Seamlessly embed all Kempinski training programs into daily operations while maintaining meticulous records of participation and progress. 
• Design and deliver captivating training sessions that inspire and educate. 
• Leverage data from Kempinski e-learning platform (Lobsterink) to provide management with actionable insights that enhance overall performance. 
• Act as a trusted coach to managers and Departmental Trainers, elevating the standard of departmental output. 
• Collaborate closely with the General Manager to curate bespoke learning journeys for the Executive Committee and Department Heads. 
• Lead immersive "Kempinski DNA" activities that instill our brand values into the heart of the team. 
• Proactively seek out innovative practices to refine the efficiency of our training services. 
• Partner with department heads to evaluate service quality through the Kempinski Experience Assessment (KEA) and ReviewPro, prescribing remedial learning solutions where needed. 
• Mentor and develop the training team itself to ensure internal excellence. 
• Execute KEA quality checks as directed by management to maintain our five-star standards. 
• Identify rising stars within the organization and nurture candidates for the Master Trainer designation.
• Ensure all monthly regional and corporate training reports are accurate, timely, and reflective of our progress.
• Personify Kempinski’s core values through exemplary personal conduct.
• Collaborate with leadership to prepare a comprehensive annual Business Plan and Budget that honors our brand standards. 
• Conduct thorough annual self-audits to ensure ongoing compliance and excellence. 
• Uphold all corporate training policies while fostering strategic partnerships with external suppliers and safety entities. 
• Maintain an unwavering commitment to the safety and well-being of the team by adhering and ensuring all annual statutory training is timely done.

Skills, Knowledge and Expertise

• A Bachelor’s or master’s degree in business administration or hospitality management. 
• At least 8 years cumulative experience in the hospitality industry, ideally within a 5-star environment and a minimum of 5 years of proven success in a similar leadership role. 
• Mastery of the English language, both spoken and written, 
• Additional language(s) considered a great advantage.

Benefits

• Comprehensive Medical Cover for self and family
• Pension
• 30 days Annual Leave