Talent Management Specialist

Role Overview

You will act as a hands-on point of contact for day-to-day people operations, with a focus on keeping employee relations fair, documented, and aligned with Kenyan employment law. Working alongside the Global Talent Team and Finance Team, you will guide managers through policy questions and performance issues while coordinating the practical steps of the employee lifecycle — from onboarding to offboarding. Your work helps protect the organization from legal and reputational risk while ensuring employees feel supported and consistently treated.

Key Responsibilities

• Manage and document employee relations cases, including disciplinary hearings, investigations, performance improvement plans, and complaints about workplace conduct — ensuring each step is objective and legally sound.
• Act as the first escalation point for managers who need clarity on policy interpretation, performance management procedures, or how to handle difficult employee conversations.
• Coordinate the operational side of the talent lifecycle: prepare onboarding materials, track probation reviews, support performance appraisal cycles, and manage exit paperwork.
• Keep accurate and confidential case files for HR matters, and prepare summaries or reports for internal audits, compliance reviews, and regulatory requirements.
• Contribute to recognition programs, engagement surveys, team-building activities, and regionally or globally driven talent initiatives so they run smoothly in the local office.
• Identify recurring HR issues or process bottlenecks and suggest practical improvements — including ways to use automation or AI tools to streamline routine HR workflows.
• Support benefits administration by answering employee queries, updating records, and coordinating with the finance team on accurate data.

Requirements & Qualifications

• Bachelor’s degree in human resources, industrial psychology, or a related field; CHRP(K) certification or active progress toward it is preferred.
• 2–4 years of HR experience, with at least one year dedicated to employee relations or HR operations.
• Solid working knowledge of Kenya’s Employment Act, 2007, and the ability to apply it to real disciplinary, grievance, and termination scenarios.
• Practical experience preparing case documentation, gathering evidence, and assisting with interviews during internal investigations.
• Confidence advising managers on performance improvement plans, conduct issues, and policy interpretation while knowing when to escalate complex or high-risk matters.
• Excellent written and verbal communication, with the judgment to handle sensitive or high-stakes conversations discreetly and professionally.
• Strong attention to detail in record-keeping, compliance tracking, and HRIS data entry; proficiency in G-Suite is expected.
• Familiarity with modern AI tools — including large language models, conversational AI, prompt engineering, or agentic concepts — and a genuine interest in using them to improve HR processes.
• Comfort working within established processes while proactively flagging opportunities for improvement; experience in a global or matrix organization is a plus.

What We Offer / Why Join

This role gives you a credible path to deepen your employee relations expertise within a mission-driven, globally connected team. You will gain exposure to complex workplace matters, work alongside senior talent leaders, and build skills in both traditional HR compliance and emerging AI-enabled HR practices — all while contributing to a positive, fair employee experience.