System Administrator

Job Purpose Statement

The Systems Administrator acts as a technical support expert for the following technologies: Hyper-V; 3PAR Storage; Exchange/Office 365; Active Directory; Proxy Server; Mail Marshal; Web Marshal; SharePoint; Skype for Business; Unix systems and Virtualization. The Systems Administrator will resolve hardware and software problems in a timely and accurate fashion, ensuring high availability and performance of the IT infrastructure.

Key Accountabilities (Duties and Responsibilities)

Systems Architecture (20%)

• Plan and design servers, storage, Windows, Microsoft Office 365, virtualization (VMware/Hyper-V), and Data Center requirements in alignment with business plans and technology strategy.
• Ensure that servers and Data Centers are properly monitored and administered to maintain optimal performance.

Systems Configuration/Deployment (20%)

• Install and configure servers, storage, Windows, and Microsoft Office 365.
• Perform monitoring and capacity planning according to IT policies and standards.
• Provide guidance to users on features and usage to ensure proper use and improved performance.

Systems Support/Patch Management (20%)

• Support, maintain, patch, and administer servers (both physical and virtual), including hardware, OS (Windows), 3PAR Storage, and Microsoft products.

Active Directory/Group Policy Management (10%)

• Maintain Active Directory by creating accounts, troubleshooting authentication, configuring domain controllers, managing DNS and DHCP, and implementing Group Policies.

Project Management (10%)

• Assist in implementing projects related to servers, storage, Windows, backup, and monitoring in accordance with the bank’s requirements.
• Monitor capacity and performance of group servers to ensure optimum efficiency.

Business Continuity (10%)

• Maintain disaster readiness as agreed and ensure regular DR exercises are conducted.
• Assist in developing a Business Continuity Plan for the IT Infrastructure of the bank.

Support of IT Strategy (10%)

• Ensure effective integration of the IT infrastructure blueprint with the bank’s business direction.
• Contribute to the effectiveness of system administration (policy, controls, and infrastructure) to protect against data loss, corruption, and unauthorized access.
• Support other areas as necessary, including on-premises, hybrid, and cloud instances.

Job Specifications

Academic

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.

Professional

• Professional qualifications in IT such as ITIL, MCSE, A+, MCITP, MCP, VCP, RHCSA, or other relevant professional certifications in the IT field (preferred).
• Project Management certification and experience (e.g., PRINCE2, PMP) is preferred.
• Cloud Administration certifications in Azure, Oracle, Kubernetes, or AWS are preferred.

Desired Work Experience

• Minimum 4 years working experience in a busy IT environment with a hands-on role in implementing and supporting Exchange, 3PAR Storage, Proxy Server, Mail Marshal, Web Marshal, SharePoint, Skype for Business, and virtualization.
• Experience with Windows Enterprise servers and UNIX systems.
• Experience with Hyper-V/VMware or other virtualization platforms.
• Experience with HP Server Platforms (rack mount and blades).
• Proficiency in PowerShell scripting.
• Experience with MS System Centre (SCCM, SCOM) configuration.
• Experience with Office 365 (Exchange Online, OneDrive for Business, SharePoint Online) and Active Directory Services.