Supervisor – Nairobi, Kenya (On-Site)
Posted:
Company Details
Name:Solvo Global
Industry:
Telecommunications
Website:
https://solvoglobal.com/
Description:
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language bar…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
About the Role
- We're looking for an experienced Supervisor to lead and support a team in a BPO/Customer Service environment, ensuring strong performance, service quality, and client satisfaction.
Key Responsibilities
- Lead, coach, and manage a team to achieve KPIs and performance targets.
- Monitor productivity, attendance, and service quality.
- Provide feedback, training, and performance coaching.
- Analyze reports and performance metrics to drive improvements.
- Handle escalations and maintain strong client relationships.
- Ensure compliance with company policies and quality standards.
Requirements
- Previous experience as a Supervisor, Team Leader, or similar leadership role (required).
- Experience managing teams in a BPO, Call Center, Customer Service, or Operations environment.
- Advanced Excel skills and experience with reporting, KPIs, and data analysis.
- Strong leadership, communication, and coaching abilities.
- Excellent problem-solving and critical-thinking skills.
- Ability to work in a fast-paced, results-driven environment.
- Bachelor's degree preferred.
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Contact Information
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