Skin Specialist

Role Overview

This position centres on delivering personalised skin health consultations and product guidance in a retail wellness environment. You will operate a skin analyser to assess each customer's complexion, then recommend natural cosmetic ranges and complementary health products that genuinely support their long-term skincare goals. Beyond one-to-one advice, you will help grow brand visibility through in-store activations, client follow-ups, and consistent market feedback that shapes future product and service decisions.

Key Responsibilities

• Conduct detailed skin assessments using the Skin Analyzer and translate findings into clear, practical skincare recommendations for every customer.
• Drive footfall to both the physical retail floor and online store by proactively engaging shoppers, welcoming them warmly, and guiding them to relevant aisles and promotions.
• Take part in brand activations and community events that introduce Healthy U natural cosmetics and skin health products to new audiences, while capturing customer details for follow-up.
• Maintain and grow a customer database from consultations, in-store interactions, and events; use it to nurture leads and encourage repeat visits.
• Offer practical advice on daily skincare routines, preventive care, product usage, and safe storage, while also cross-selling serums, body lotions, and beauty therapies when appropriate.
• Follow up with clients after consultations to monitor how well recommended regimes are working and adjust suggestions when needed.
• Research emerging skincare trends, competitor activity, and customer preferences, then compile concise weekly reports covering activations, market insights, and shop-floor consultations.
• Highlight new natural cosmetic arrivals, ongoing promotions, and price inquiries, and escalate any product or service concerns from customers to your supervisor without delay.
• Follow Service Desk standard operating procedures and checklists, and proactively identify partnership or networking opportunities that could strengthen the Healthy U brand.
• Act as a visible brand ambassador by maintaining a polished, presentable appearance and supporting the company's vision and values in all customer-facing situations.

Requirements & Qualifications

• A diploma in cosmetology, beauty therapy, or a directly related field.
• Prior experience as a skin specialist, beauty consultant, or similar client-facing role in skincare.
• Experience in retail sales or a customer-service environment where product recommendations and closing a sale are part of daily work.
• Working knowledge of skincare therapies, natural cosmetics, beauty treatments, and current product trends.
• Strong verbal communication and interpersonal skills, with the ability to build trust and explain technical skin information in simple terms.
• Organised approach to time management, record-keeping, and meeting fixed weekly reporting deadlines.
• Comfort with learning new product lines, undertaking scheduled training, and adapting to additional duties as business needs evolve.