Shop Branding Quality Assurance (QA) Specialist
Posted: By:Hiring Kenya
About the role:
The role holder will be in- charge of ensuring that all Sun King branded retail
outlets consistently meet defined brand standards across signage, visibility, in-store experience, and material quality. This role focuses on auditing, compliance tracking and continuous improvement of retail branding execution across the network.
What you would be expected to do:
Shop Branding Audits & Compliance
- Conduct field audits of Sun King branded shops when vendor branding is on-going and at the end of the branding process to conduct an audit check.
- Verify correct installation and usage of branding materials (signage, wall branding.
window decals & complete product installation.
- Ensure alignment with brand guidelines (logo usage, colours, messaging, layout).
- Identify & document gaps, inconsistencies or damaged branding elements during the vendor branding process & ensure correction is addressed with the vendor.
- Course correction initiatives are to be documented.
Quality Assurance Process Execution
- Implement standardized QA checklists and audit frameworks.
- Capture photographic evidence and detailed reports for each outlet visit with time stamp.
- Score shops based on compliance metrics and defined QA benchmarks.
- Track vendor adherence to branding SLAs and installation standards.
Issue Identification & Resolution
- Flag and document branding defects, poor installations or unauthorized modifications.
- Coordinate with vendors, installers, and internal teams to resolve issues.
- Follow up to ensure corrective actions are completed within timelines.
Data Collection & Reporting
- Maintain accurate records of shop audit results in digital tools or dashboards.
- Evaluate trends in compliance, regional performance, and recurring issues.
- Provide weekly/monthly reports with actionable insights and recommendations.
- Assist with performance scorecards for vendors and field teams.
Vendor & Field Team Coordination
- Work closely with branding vendors, installers, and field sales teams.
- Assist onboarding and training of vendors on branding standards.
- Monitor vendor performance and adherence to quality expectations.
Continuous Improvement
- Recommend improvements to branding materials, installation processes and QA frameworks.
- Contribute to cost optimization by identifying inefficiencies or rework drivers.
- Assist with pilot programs for new branding formats or retail concepts.
You would be a strong candidate if you have:
- Diploma or Bachelor’s degree in Marketing, Business, or related field with 2–5 years’ experience in field marketing, retail execution, merchandising, or QA roles.
- Strong experience in retail branding, merchandising, and trade marketing, with a focus on maintaining brand consistency and visual quality standards.
- Proficiency in data collection and reporting tools such as ODK, KoboToolbox, Excel, or mobile audit applications, with basic data evaluation capability.
- High level of accuracy and quality control, with the ability to assess visual standards and ensure compliance across multiple locations.
- Strong problem-solving, field execution, and stakeholder coordination skills, with the ability to work alone and manage multiple sites.
- Highly disciplined, process-guided, comfortable with extensive travel and fieldwork, and able to balance speed, cost, and quality in execution.
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