HR Manager – Retail Business

Role Overview

The HR Manager will lead the people function for a multi-outlet retail business, partnering with leadership and branch managers to ensure stores are properly staffed and teams can perform effectively. The role spans recruitment, employee relations, performance, payroll coordination and employment-law compliance, helping the business grow while maintaining consistent people practices across its locations.

Key Responsibilities

• Develop HR plans and workforce structures that support business priorities, branch operations and anticipated growth.
• Manage recruitment from vacancy planning through selection and onboarding for retail, warehouse and head-office roles.
• Coordinate staffing forecasts with store managers for seasonal demand, promotions and new outlet openings.
• Handle employee concerns, investigations and disciplinary processes, ensuring cases are managed fairly and in line with Kenyan employment requirements.
• Oversee performance reviews and improvement plans, and arrange training to address capability gaps among supervisors and customer-facing teams.
• Maintain employment records, contracts, leave and attendance information, and coordinate accurate payroll inputs with Finance.
• Support employee retention, engagement, succession planning and leadership development across the retail operation.
• Review HR practices at branches, monitor working-time and staff-welfare issues, and advise managers on compliance and potential employee-relations risks.

Requirements & Qualifications

• Bachelor’s degree in Human Resource Management, Business Administration or a related field.
• CHRP qualification and a postgraduate diploma in Human Resource Management.
• Active membership with the Institute of Human Resource Management (IHRM).
• At least five years of progressive HR experience, including substantial responsibility in a retail chain, supermarket network or other multi-branch business.
• Broad, hands-on HR generalist experience, particularly in high-volume recruitment for customer-facing positions.
• Working knowledge of Kenyan employment and labour-relations requirements, dispute resolution and workplace compliance.
• Strong communication, stakeholder-management and conflict-resolution skills, with an understanding of retail workforce costs, productivity and retention.

What We Offer / Why Join

This full-time, on-site role is based in Westlands, Nairobi, with monthly remuneration of KSh 150,000.