Service Manager
Posted:
Position: Service Manager
Date Posted: April 2, 2026
Industry: Automotive / After Sales / Dealership Operations
Employment Type: Full Time
Experience: Minimum 5+ years as a Service Manager in the automotive industry (GCC experience required)
Qualification: Engineering Degree / Engineering Background required
Salary: AED 5000 to 10000 (estimated)
Location: Abu Dhabi, United Arab Emirates
Company: Al Fahim Group – Western Motors (Jeep Dealership)
Description:
Al Fahim Group – Western Motors (Jeep dealership) is seeking a highly experienced and performance-driven Service Manager to oversee Workshop, Bodyshop, and Reception operations in Abu Dhabi. This is a senior leadership role focused on improving operational efficiency, driving revenue growth, and ensuring top-tier customer satisfaction across the entire aftersales service journey. The ideal candidate will bring strong automotive dealership experience and the ability to manage large, multi-functional teams effectively.
Key Responsibilities:
• Lead and manage Workshop, Bodyshop, and Front Office/Reception operations
• Ensure smooth aftersales processes and deliver high levels of customer satisfaction
• Drive operational efficiency, productivity, and service quality across all departments
• Manage team performance, KPIs, and workflow optimization
• Oversee budgeting, cost control, and overall P&L performance
• Handle customer escalations and ensure timely resolution of complaints
• Implement and improve processes using Dealer Management Systems (DMS)
• Coordinate with senior stakeholders to align service operations with business goals
Requirements:
• Minimum 5+ years of experience as a Service Manager in the automotive sector
• Strong experience with Workshop, Bodyshop, and Front Office operations
• Mandatory experience with American or European automotive brands
• Proven GCC market experience is essential
• Engineering degree or relevant technical background required
Preferred Skills & Competencies:
• Strong leadership and multi-team management skills
• KPI-driven approach focused on productivity, efficiency, CSI, and revenue growth
• Experience with DMS platforms and operational process improvement
• Strong customer handling and complaint resolution abilities
• Knowledge of budgeting, P&L management, and cost control
• Excellent communication and stakeholder management skills
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.