Senior Salesforce Administrator

Position: Senior Salesforce Administrator

Date Posted: May 18, 2026

Industry: SaaS / Business Systems / Customer Success / CRM / Cloud Technology

Employment Type: Full Time (Remote – United States)

Experience: 8+ Years of Salesforce Administration and System Scaling Experience Required

Qualification: Bachelor’s Degree in Computer Science, Information Systems, IT, or Related Field

Location: United States (Remote)

Company: ZenBusiness

Description:

ZenBusiness is a mission-driven, remote-first organization based in Austin, Texas, focused on helping entrepreneurs start, run, and grow their businesses with ease. The company is committed to simplifying business formation, compliance, and operational challenges so that business owners can focus on growth rather than administrative complexity. With a distributed team across the United States, ZenBusiness fosters a collaborative, supportive, and innovation-driven culture.

The company is currently seeking a highly experienced Senior Salesforce Administrator to join its Business Systems team. This role goes beyond traditional Salesforce administration and requires a systems-thinking professional capable of designing scalable customer lifecycle solutions, automating processes, and integrating multiple platforms across the organization.

The selected candidate will play a key role in enhancing Customer Success operations, improving automation workflows, and supporting Sales and Marketing systems where needed. This is a high-impact role within a fast-paced, technology-driven environment.

Key Responsibilities:

• Design and automate scalable customer lifecycle processes including onboarding, engagement, retention, and renewals

• Collaborate with Product, Engineering, Data, and Operations teams to replace manual workflows with automation-driven solutions

• Build and maintain system integrations between Salesforce and external platforms using iPaaS tools such as Workato

• Ensure reliability, scalability, and monitoring of integrations across systems

• Implement AI-driven automation to improve efficiency and reduce manual operational workload

• Develop workflows to support proactive customer engagement and segmentation strategies

• Integrate telephony, chat, and customer communication platforms with Salesforce

• Troubleshoot and resolve production issues in a timely and efficient manner

• Translate business requirements into scalable Salesforce configurations and automated workflows

Requirements:

• 8+ years of experience in Salesforce administration and enterprise-level system scaling

• Strong experience in Customer Success lifecycle management and operational workflows

• Hands-on experience with iPaaS tools (Workato preferred) and system integrations

• Proven ability to design and implement end-to-end business process automation

• Experience integrating Salesforce with communication tools such as telephony and chat systems

• Strong understanding of Salesforce architecture, data governance, and deduplication strategies

• Advanced data skills including SQL or similar querying languages

• Expert knowledge of Salesforce Lightning, Flow (record-triggered, scheduled, and screen flows), and platform capabilities

• Strong understanding of security, access controls, and compliance standards

• Experience working in fast-paced, high-growth SaaS environments

Bonus Qualifications:

• Experience in Customer Success scaling (onboarding, retention, renewals) within SaaS companies

• Strong background in automation-first system design and implementation

• Experience with AI-driven workflow optimization

• Salesforce certifications (Advanced Admin, Sales Cloud, Service Cloud, etc.)

• Experience with Salesforce DevOps Center

• Prior experience in high-growth startup environments with scalable systems responsibility

ZenBusiness offers a strong remote-first culture focused on collaboration, innovation, and employee well-being. The organization provides competitive compensation, benefits, and opportunities to work on impactful projects that support entrepreneurs across the United States.