Job Title: Senior Trust & Fiduciary Services Manager
About KCB
KCB Group is a leading financial institution committed to delivering exceptional banking and fiduciary services. We are dedicated to building long-term client relationships through expertise, integrity, and innovation in wealth and trust management.
Job Summary
Serve as the primary point of contact for trust clients, beneficiaries, and related stakeholders, providing expert advisory support on trust structures and fiduciary services. Own the full client lifecycle, from onboarding to ongoing portfolio reviews, ensuring high levels of client satisfaction and retention. Drive financial performance and growth of the trust portfolio while ensuring strict compliance with all legal, regulatory, and internal policies.
Key Responsibilities
- Serve as the primary point of contact for trust clients, beneficiaries, and related stakeholders, providing expert advisory support on trust structures and fiduciary services.
- Own the full client lifecycle, from onboarding to ongoing portfolio reviews, ensuring high levels of client satisfaction and retention.
- Drive financial performance and growth of the trust portfolio, including revenue generation, billing, and collections.
- Ensure timely execution of trustee duties, including distributions, reporting, and accurate record-keeping in accordance with trust deeds, governing documents, and fiduciary obligations.
- Ensure all trusts are administered in compliance with applicable laws, regulations, and KCB policies and procedures.
- Conduct regular compliance, KYC, and AML reviews, and ensure timely resolution of any identified issues.
- Support internal and external audits and ensure timely resolution of audit findings.
- Identify and pursue new business opportunities in collaboration with internal teams (Retail and Corporate Banking).
- Prepare periodic portfolio reports, client updates, and management reports.
- Attend client meetings and deliver presentations as required.
Qualifications & Requirements
- University Degree from a recognized institution.
- Certified Trust and Estate Practitioner (TEP) or CISI (Wealth Management) certification.
- A minimum of 8 years of work experience.
- 5 years of experience managing trust funds, fiduciary services, private banking, or wealth management.
- 5 years of experience working with regulatory frameworks (RBA, CMA, IRA, Trustees Act).
- 5 years of experience in business development (tender preparation / business proposals).
- 3 years of experience in relationship management.
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