Senior Regional Services Officer

REF: KNCHR/ADM/ RSO /06/05/2026

Reports to: Assistant Director/ Regional Coordinator

Location:     Kisumu with occasional travel

Duration:     Permanent and Pensionable

Gross Salary: Kshs. 141,950

Job purpose

This position is responsible for the implementation of programs and practices that support region specific best practices that contribute to the realization of Human Rights within the same. This role is to support in partnership building with stakeholders in regional communities to find innovative ways to shape sustainable and strategic alliances for the advancement of Human Rights programs inclusive of access to justice, devolution, land, citizenship, security, business human rights, minority groups, environmental rights, labour rights, public sector accountability and engaging cultural and traditional institutions to mainstream human rights laws

Managerial Responsibilities

Provide supervisory support to the Regional Coordinator and oversee quality control to meet the Commission’s standards on complaints processing, investigations public education and outreach activities

Operational Responsibilities:

• Implement regional office projects and oversee systems to determine effective processing of human rights complaints according to the commission’s mandate and standards of service
• Screening of client/Petitioners and receive inquiries for complaints processing from victims seeking redress for human rights violations to facilitate the justice process and seek favourable outcomes for them
• Promote proactive resolutions of complaints on human rights violations including through ADR or court process Carry out investigations and legal research in response to Human Rights violations and follow up on implementation of the recommendations thereto.
• Prepare draft quality quarterly, bi-annual and annual activity reports on programmes implemented at the regional offices in line with the Commission’s standards.
• Manage financial resources assigned for the project activities and ensure accountability of funds
• Facilitate public education and training programmes on human rights.
• Assist in the management of regional partnerships necessary for the capacity enhancement of the commission’s work in the region Coordinator regarding matters of project implementation on assigned projects to execute these as per stipulated guidelines
• Execute programme activities such as human rights clinics and legal aid forums for the capacity building of regional partners and stakeholders informing them on the human Rights Laws based on the Kenyan constitution
• Plan, implement and participate in regional trainings, public forums, human rights clinics and other public engagement in conjunction with partners to promote human rights in the region
• Provide supervisory support to the regional coordinator in coordinating timely preparation of monthly, quarterly, annual work plans , quarterly and annual reports and other reports for accountability of the use of funds

Skills, Experience and Minimum Qualifications

• Bachelor’s Degree in Social Sciences or an equivalent from a recognized university
• Be admitted as an Advocate of the High Court of Kenya (for lawyers)
• 3 years of service in a comparable position from a reputable organization
• Good understanding of human rights and other relevant laws
• Good research skills.
• Good communication, listening and client management skills.
• Computer literacy