Senior Manager IT Applications & Asset Management

Role Overview

Lead the team responsible for the reliable operation and ongoing improvement of applications supporting Bancassurance, Investment Banking, Custody and Wealth Management. The role combines hands-on service oversight with team leadership and technical delivery, ensuring that business-critical platforms and their integrations remain stable, secure and fit for purpose.

Key Responsibilities

• Oversee daily application support, including service monitoring, incident and problem resolution, service requests, change control, capacity planning and escalation against agreed service levels.
• Direct the Business Applications Support team by assigning work, coordinating projects, reviewing results and addressing operational or service-delivery issues.
• Lead technical delivery for application projects and integrations involving core banking, digital, finance and third-party systems.
• Identify and deliver system enhancements, automation, process improvements and user training that improve efficiency, controls and service quality.
• Set testing approaches for changes, integrations, upgrades and fixes; verify functional, security, performance and quality requirements, and track defects to closure.
• Maintain accurate technical and operational records, including support guides, user manuals, integration specifications, technical plans, incident reports and service-performance updates.
• Strengthen team capability through workforce planning, coaching, knowledge sharing, targeted training and performance management.
• Maintain monitoring, support, business-continuity and disaster-recovery arrangements to protect service availability and data integrity.
• Assess proposed applications, vendors and integrations for alignment with architecture, security, regulatory, operational-risk and quality requirements.

Requirements & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or Electronics Engineering.
• At least six years of relevant experience supporting payment and financial-services applications, including Bancassurance, Investment or Wealth Banking platforms and third-party integrations.
• Six years’ experience with banking-industry integration practices, including SOAP, RESTful services and file-based integrations.
• Six years’ experience working with the regulatory and audit requirements relevant to financial, insurance, wealth and investment services.
• At least three years’ experience with application installation, administration, monitoring, upgrades and troubleshooting; application development practices; quality assurance and security for complex payment systems; and team supervision or training.
• At least three years’ experience with budgeting, purchasing and contracting procedures, along with strong analytical, communication, presentation and customer relationship skills.
• At least two years’ experience applying project-management practices and administering projects; contract negotiation and administration experience is also expected.
• Relevant professional certification such as MCP, MCSA, MCSE, MCITP, ITIL or Red Hat is required.
• A master’s degree in Management or Information Technology, Linux/UNIX administration, cloud-management experience with Azure, AWS or OCI, project-management credentials such as PMP or Agile/Scrum, and database-management expertise are additional qualifications.