ICT Intern

Role Overview

This role supports the day-to-day reliability and improvement of the organisation’s business applications, including IMIS, HRIS, Salesforce, Adobe Sign, ERP, the intranet and electronic document management systems. Working with users, internal teams and external providers, the role helps investigate issues, test changes, maintain databases and ensure systems continue to meet operational needs and ICT policy.

Key Responsibilities

• Help gather, analyse and validate functional and technical requirements, ensuring proposed changes address genuine business needs and meet quality standards.
• Maintain and support business applications, monitoring performance, diagnosing faults and resolving user incidents or requests within internal service standards.
• Contribute to application development, configuration, installation, upgrades and integration, including support for APIs and connections between legacy and replacement systems.
• Review technical specifications and use cases with stakeholders, document business processes and system interfaces, and follow approved change-management procedures.
• Plan or assist with user acceptance testing, document results, and demonstrate new features and automated processes to users.
• Support relational databases, including writing data queries and reports, and carrying out backup, restoration and continuity activities to reduce application downtime.
• Help identify system risks and recommend mitigations; apply security-by-design principles to improve the resilience of business applications.
• Train new and existing users, prepare and improve system procedures, and coordinate support with programme, finance, HR, procurement, administration, communications, credit and business development teams, vendors and service providers.

Requirements & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• At least one year of hands-on application development experience.
• Working knowledge of programming and database technologies such as Java, SQL, Apex, SOQL and .NET languages.
• Experience working with Salesforce; Salesforce Administrator and Platform Developer I certifications are an advantage.
• Understanding of software design and programming principles, application support and business systems integration.
• Strong problem-solving skills, with the willingness to keep technical knowledge current.
• Internship or other practical exposure to application development is relevant.