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Posted:
Entanglix Lab is seeking an experienced Senior CRM Business Analyst to join its team in Dubai. The ideal candidate will have extensive experience delivering end-to-end CRM implementations across multiple companies and industries, with a deep understanding of how business processes vary between organizations.
The successful candidate will work closely with stakeholders to gather business requirements, document workflows, and translate complex business needs into structured, implementation-ready solutions. Strong analytical, communication, and documentation skills are essential for this role.
Key Responsibilities:
• Lead business discovery sessions and stakeholder workshops to gather project requirements.
• Create detailed Business Requirement Documents (BRDs) and functional specifications.
• Document As-Is and To-Be processes, workflows, business rules, approvals, roles, and permissions.
• Define system integrations, data requirements, reports, and dashboards.
• Develop user stories, use cases, process flows, and acceptance criteria.
• Collaborate with technical teams to ensure successful CRM implementation and delivery.
• Support multiple CRM projects across different industries and business environments.
Requirements:
• Minimum 5 years of CRM Business Analysis experience.
• Proven experience delivering multiple end-to-end CRM implementation projects.
• Exposure to different industries and business models.
• Strong experience conducting discovery sessions and stakeholder workshops.
• Proven ability to create detailed BRDs and functional requirements.
• Experience documenting business processes, workflows, approvals, roles, and permissions.
• Excellent English communication and documentation skills.
• Experience with multiple CRM platforms is a strong advantage.
• Strong knowledge of:
• Business Requirement Documents (BRDs) and functional documentation.
• User stories, use cases, process flows, and acceptance criteria.
• CRM integrations, data requirements, reports, and dashboards.
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