Sales Admin

Role Overview

This role keeps the sales engine running day-to-day by handling the paperwork, inbox, and schedules that underpin every deal. You will be the person the sales team turns to for accurate client records, timely follow-ups, and a showroom that is always client‑ready. Your work directly affects how smoothly leads move through the pipeline and how professionally the company is perceived at every customer touchpoint.

Key Responsibilities

• Respond to client emails and calls regarding documentation, payment status, refunds, and process steps, ensuring nothing falls through the cracks.
• Prepare, check, and file sales agreements, booking forms, and client records so every file is complete, compliant, and easy to retrieve.
• Monitor deal progress in the CRM, flagging missing documents or stalled steps to the sales team before they become problems.
• Schedule client appointments, site tours, and team meetings, coordinating calendars across departments as needed.
• Support invoicing and payment follow‑ups by liaising with finance and updating records when payments are received or overdue.
• Run regular reports on sales inquiries, pipeline stages, and documentation turnaround times for the sales manager.
• Inspect showrooms and show houses daily to ensure they are clean, stocked with brochures, and set up for client visits or events.
• Coordinate with cleaning and maintenance teams to fix any showroom issues—such as missing materials or cleanliness gaps—immediately.

Requirements & Qualifications

• Bachelor’s degree in business administration or a closely related field (Second Class Upper Division or equivalent).
• Minimum 2–4 years of experience in administrative, operational, or sales support roles.
• Strong track record of managing multiple tasks with high accuracy—no detail too small to double‑check.
• Proven ability to use CRM software and maintain clean, up‑to‑date client data.
• Excellent written and verbal communication skills; comfortable handling client queries with professionalism.
• Ability to prioritise competing deadlines and work independently within a structured sales environment.
• Experience in real estate or a similarly process‑driven sales context is a distinct advantage.

What We Offer / Why Join

• A clear career path: strong performance can lead to Senior Operations, Sales Operations, or Client Experience roles.
• Opportunities to move into Sales Coordination or Operations Management as the business grows.
• Hands‑on exposure to the full sales cycle in a structured, fast‑paced environment.
• Direct mentorship from the Sales Manager and the chance to build cross‑functional skills across finance, marketing, and client services.