RTO Staff Coordinator - Readvertisement

• r roles.
• Give structured and actionable daily feedback to the Team Lead/Supervisor
• Plan, perform and oversee audits on RTO processes to ensure the quality deliverable.
• Analyze quality results and present possible solutions and improvements to the Hub Supervisor.
• Interpret and comply with company quality standards.
• Follow the procedures of sampling and guidelines for collection and reporting quality data.
• Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards
• Provide coaching inputs to the Supervisor and HQ in order to maximize agents’ efficiency and quality.
• Report on results of quality audits.
• Assist the OCC team when need be.
• Any other task related to operations

You have:

• Be able to work under pressure and track thousands of movements every day
• Very good command of English, both written and spoken
• Proficient in MS Office, G-docs and call centre equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
• Positive and patient
• Ability to multitask is highly recommended
• Ability to learn quickly and adopt to a fast-paced environment

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address  Indicating RTO STAFF COORDINATOR on the Subject line-

Candidates MUST indicate their Current and Expected salaries.