Room Attendant

Position Title: Room Attendant

Employment Nature: Full-time

Sector: Hospitality

Monthly Salary: Kshs. 18,000

Location: Ngara, Nairobi

Role Overview

We are recruiting a dedicated Room Attendant to join our housekeeping department in Ngara. The primary objective of this role is to maintain the highest levels of room aesthetics and hygiene to ensure an exceptional stay for our guests. You will be responsible for the complete cleaning cycle of guest rooms, from sanitizing bathrooms to the meticulous preparation of bedding. This position requires an individual who is physically fit, detail-oriented, and capable of working efficiently under the pressure of high occupancy periods while maintaining a professional and courteous demeanor.

Key Deliverables

Room Preparation & Sanitization

• Execute comprehensive cleaning of guest rooms, including dusting, vacuuming, and mopping of all surfaces.

• Perform professional bed-making and linen changes, ensuring all bedding meets established presentation standards.

• Sanitize bathrooms thoroughly, including showers, sinks, toilets, and mirrors, using approved cleaning agents.

• Replenish guest amenities, towels, and toiletries to ensure rooms are fully stocked before guest arrival.

• Ensure proper room ventilation and a fresh environment through standardized housekeeping protocols.

Maintenance & Quality Assurance

• Conduct detailed inspections of each room to identify maintenance issues, broken fixtures, or missing property.

• Utilize housekeeping checklists to ensure no area is overlooked and quality remains consistent across the facility.

• Promptly report any technical faults or damages to the supervisor to facilitate quick repairs.

• Maintain the cleanliness and organization of housekeeping carts and equipment to ensure operational readiness.

Efficiency & Guest Relations

• Meet daily room turnaround targets, prioritizing tasks based on check-out times and guest arrivals.

• Respond politely to guest inquiries and requests, ensuring their privacy and comfort are always respected.

• Manage cleaning supplies and chemicals safely, reporting low stock levels to prevent service interruptions.

• Adhere to all health and safety regulations, including the correct use of Personal Protective Equipment (PPE).

Qualifications & Competencies

Professional Background

• Experience: Previous experience in hotel housekeeping or a similar commercial cleaning role is an advantage.

• Knowledge: Basic understanding of modern cleaning procedures and general hospitality service standards.

• Physical Fitness: Ability to handle physically demanding tasks and remain active throughout the shift.

Essential Skills

• Attention to Detail: A sharp eye for cleanliness and the ability to spot even minor inconsistencies.

• Time Management: Strong ability to work under pressure and meet strict room turnover deadlines.

• Communication: Good interpersonal skills for effective teamwork and polite guest interaction.

• Reliability: A disciplined approach to work with a focus on honesty and punctuality.

Incentives & Values

• Steady Income: A monthly salary of Kshs. 18,000.

• Professional Growth: Gain valuable experience within a structured hospitality environment.

• Workplace Safety: Commitment to a safe working environment with provided safety gear and clear SOPs.

If you have the stamina and attention to detail required to excel in this role, please submit your updated CV for the "Room Attendant - Ngara" position. Ensure your experience in hospitality is clearly highlighted.