Qualifications
- Kenya| Full-time & Onsite
- Bachelor's degree or Diploma in Tourism, Hospitality, or a related field.
- Minimum 1 year of experience in reservations for a safari tour company and tour operations.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and familiarity with booking systems.
- Attention to deatail, multitasking ability, and customer-first approach.
- Knowledge of East Africa destinations is a plus.
Key Responsibilities
- Support in processing and confirming flights reservations, hotels, and activities. • Liaise with hotels, airlines, and service providers to ensure availability and smooth delivery.
- Assist in issuing hotel vouchers, itineraries, quotations, invoices, and booking confirmations to sales team.
- Assist the sales team in creating itineraries based on client needs.
- Address booking changes, cancellations, special requests, and emergency support.
- Collaborate with Sales, Operations, and Finance teams to align bookings with company processes.
- Assit in keeping up-to-date digital and physical files for all reservations and related documents.
- Monitor service standards, gather feedback, and help improve the process.
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Contact Information
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