Reservations Intern

Role Overview

Support the reservations team in turning customer enquiries into accurate, confirmed travel arrangements. This hands-on role combines customer communication, booking administration and coordination with travel suppliers, helping ensure reservations move smoothly from initial request through to confirmation or cancellation.

Key Responsibilities

• Help receive, enter and coordinate customer reservations across the team’s communication channels.
• Answer enquiries by email, phone and other available channels, providing clear and professional responses.
• Prepare quotations, proposed itineraries and booking confirmations for customers.
• Keep reservation records and customer details complete, accurate and current.
• Track outstanding bookings and follow up on confirmations, payments and cancellation requests.
• Liaise with hotels, airlines, tour operators and other travel providers when booking arrangements require it.
• Check that booking information is processed accurately and within required timelines.
• Provide administrative support to the reservations department and take on other tasks assigned by the supervisor.

Requirements & Qualifications

• A diploma or degree in Tourism, Travel and Tourism, Hospitality Management or a related subject.
• Suitable for a recent graduate or a student seeking practical experience in the travel industry.
• A genuine interest in tourism and travel services.
• Clear written and spoken communication skills, with a professional and customer-focused manner.
• Working knowledge of Microsoft Office and confidence using computers for routine administrative tasks.
• Strong attention to detail and the ability to organise information and follow up on open tasks.
• Willingness to learn, accept new responsibilities and contribute in a hands-on setting.
• Ability to manage deadlines and maintain accuracy during busy periods.