Relationship Officer
Posted:
Company Details
Industry:
Consulting
Description:
At Human Capital Outsourcing Limited, our journey began in 2017. We're not just an HR consultancy firm; we're your trusted strategic partners in realizing your vision. Over the years, our commitment to excellence has guided us through a path of continuous growth and learning
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Accounting, Finance
Job Description
Responsibilities
- Identify and acquire new clients while maintaining strong relationships with existing customers.
- Match client financial needs with appropriate loan products and services.
- Drive repeat borrowing and cross-selling of company products.
- Educate clients on loan terms, repayment schedules, and benefits of good credit history.
- Monitor client businesses and align repayments with cash flow cycles.
- Follow up on repayments and ensure timely collections.
- Manage delinquent accounts and pursue recovery until full settlement.
- Assess borrower capacity to determine appropriate loan size and terms.
- Collect customer feedback and support service and product improvement.
- Handle customer complaints professionally and maintain high service standards.
- Build long-term client relationships to promote loyalty and retention.
Skills & Requirements
- Diploma or degree in Business, Finance, Economics, or a related field.
- At least 2 years’ experience in microfinance, sales, credit, or relationship management.
- Good understanding of loan products and repayment management.
- Strong communication, negotiation, and customer service skills.
- Ability to work independently in the field and meet performance targets.
- High integrity, accountability, and attention to detail.
- Basic computer skills and report writing ability.
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