Relationship Executive - 2 Posts

Role Overview

Manage renewals and ongoing member support for an assigned portfolio of individual members. The role combines retention, enrollment administration, service resolution, and scheme reporting to help maintain revenue while ensuring members receive timely, reliable assistance.

Key Responsibilities

• Lead the renewal cycle for assigned members, gather the information needed for renewals, and work toward retaining all revenue due from renewing members.
• Coordinate member onboarding and changes, including additions and removals, with the membership team.
• Respond to member questions and complaints, investigate issues, and coordinate resolutions with the relevant internal teams.
• Prepare utilization and scheme performance reports, percentage-of-use summaries, and individual member statements.
• Track hospital admissions in coordination with care managers and support follow-up on members’ hospitalization needs.
• Work with the claims department to manage reimbursement requests and keep members informed about their progress.
• Contact members for satisfaction surveys, post-hospitalization follow-up, thank-you campaigns, and other engagement activities.
• Handle the receipt and dispatch of client documents, share relevant updates with members, monitor service-standard compliance, and recommend improvements to the member experience.

Requirements & Qualifications

• Bachelor’s degree in Commerce or a related business field.
• Diploma in Insurance.