Regional Sales Team Leader

Role Overview

This position is central to expanding the company's footprint in a defined geographic region. The sales manager leads a team of agents, turning territory intelligence and customer insight into a practical plan that consistently delivers on revenue goals. Every decision made here shapes market share, customer loyalty, and the organisation's ability to respond quickly to shifts in telecom demand.

Key Responsibilities

• Develop a comprehensive regional sales plan that maps account ownership, territory coverage, and prospecting priorities to ensure no opportunity goes unattended.
• Lead and supervise a team of sales agents, setting individual targets, monitoring performance, and providing coaching to raise overall team effectiveness.
• Build and maintain strong relationships with key customers while identifying new accounts and converting leads into long-term business partnerships.
• Track market developments, competitor moves, and customer preferences, using those insights to adjust sales tactics and uncover new product or service opportunities.
• Act as the escalation point for complex customer complaints and enquiries, ensuring quality standards and service expectations are consistently met.
• Work with technical teams to communicate relevant telecom solutions to customers and keep the sales force informed on product updates and industry trends.
• Review regional sales data, recommend improvements to systems and processes, and implement changes that drive efficiency and revenue growth.
• Maintain a healthy sales pipeline by generating, following up on, and nurturing new business leads across the region.

Requirements & Qualifications

• A degree in a business-related discipline such as marketing, sales, BBIT, or a comparable field.
• A minimum of five to six years of direct sales experience in a competitive commercial environment.
• At least three years in a supervisory role, with demonstrated ability to manage a sales team in a busy operational setting.
• A consistent track record of meeting or exceeding sales targets and driving a team to deliver measurable results.
• Relevant experience within the telecommunications industry and a solid grasp of its products, technologies, and customer expectations.
• Hands-on proficiency with CRM software and the Microsoft Office suite for tracking, reporting, and planning.
• Strong strategic thinking and planning skills, with the ability to interpret market signals and make sound commercial decisions.