Job Purpose:
- Reporting to the Regional General Manager has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved.
- The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level.
Key Accountabilities:
Monitoring and Surveillance/Quality Management
- Track on daily basis loans originated at the branch level and smoke out malpractices.
- Sample loans disbursed at the branch daily and review decisions made.
- Daily engagement with staff on arrears management.
- Query daily arrears report with the officers and branch.
- Relationship management of the borrowers in the region.
- Ensuring compliance of staff to policies & procedures.
Training, Mentorship and Coaching
- Conducting refresher training to branch staff members.
- Training Branch Credit Committee and ensure quality of loans originated are in line with policies & procedures.
- Enhance the Organization culture and core values among the Sector team members.
- Handholding, mentoring and coaching the staff within the region on the bank lending processes.
Growth of business
- Participate in development of Sector products and reviews based on market needs.
- Seek and manage Partnerships aligned to the Sector objectives.
- In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
- Enforcing service delivery within the stipulated SLAs.
- Organizing and conducting marketing storms for branches.
- Follow up on closures of business leads generated from the marketing storms.
- Participate in formulation of the Sector strategy and ensures its full implementation.
Staff Productivity
- Hold weekly performance review discussions with Biashara banking officers in the region.
- Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
- Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.
Customer service
- Enforcing service delivery within the stipulated SLAs.
- A brand ambassador of equity bank in the market.
- Partnership engagement
- In charge of regional micro aggregators
- Supporting the Branches in onboarding the various ecosystems and owning them end to end.
Other roles include:
- Liaison with various Sector internal and external Stakeholders in the region.
- Update and advise the Segment Head - Biashara Banking on progress of business in the region.
- Any other duties as may be assigned by the line manager
Qualifications
Qualifications and Experience
- Business- related university degree
- At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.
Key Competencies and Skills
- Excellent interpersonal skills and demonstrated conflicts resolution skills.
- Strong coaching skills
- Strong communication, presentation, and negotiation skills
- Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.
- Individual Leadership skills, Excellent Planning and organizing skills.
- Mature personality & Team player
- Flexibility and an ability to change focus areas when needed.
- Self-motivated and a self-starter
- Excellent understanding of micro finance industry practices.
- Exhibits an exceptional degree of creativity and resourcefulness.
- Guides and transfers knowledge to his/ her team.
- Excellent business relationship management skills and business closure techniques.
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