The role is responsible for creating immersive, revenue-generating guest experiences that elevate satisfaction, drive engagement, and position the resort as a leading lifestyle destination.
Key Responsibilities
- Develop and implement unique, trend-driven recreation and entertainment programs, incorporating local culture, nature, and tailored experiences for diverse guest segments.
- Drive high levels of guest participation through engaging activity schedules, personalized interactions, and continuous improvement based on guest feedback and insights.
- Design and execute holistic wellness offerings, including fitness, mindfulness, and spa-integrated programs, aligned with modern lifestyle trends.
- Plan and deliver innovative entertainment and social events, managing all aspects of production including scheduling, staging, and guest experience.
- Manage recreational facilities and introduce modern sports and adventure activities that enhance guest engagement and overall experience.
- Identify and implement revenue-generating opportunities through premium experiences, packages, events, and strategic partnerships.
- Lead, train, and inspire a high-performing recreation team, fostering a culture of creativity, energy, and exceptional guest service.
- Ensure adherence to safety standards and operational policies while leveraging digital platforms and social media to promote activities and enhance brand visibility.
Key Qualifications
- Bachelor’s degree in Hospitality Management, Tourism, Sports Management, Recreation Management, or a related field.
- Minimum of 5 years’ experience in recreation, entertainment, or guest experience management within a resort or hospitality environment.
- Proven experience in designing and executing innovative guest experiences and events.
- Strong leadership skills with the ability to manage, motivate, and develop high-energy teams.
- Solid understanding of wellness, lifestyle, and hospitality trends, including digital and social media engagement.
- Knowledge of health, safety, and risk management standards within recreational operations.
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