Recreation & Guest Experience Manager
This Job has Expired
Posted:
Company Details
Industry:
Consulting
Description:
Based in Nairobi, Kenya, Summit Recruitment & Search Africa has been the leading African Recruitment and Search Agency, delivering world class Talent Sourcing, Executive Search, Recruitment and HR Solutions across the continent. Our expertise spans across all regions of Africa, including Northern Af…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Hospitality
Job Description
The role is responsible for creating immersive, revenue-generating guest experiences that elevate satisfaction, drive engagement, and position the resort as a leading lifestyle destination.
Key Responsibilities
- Develop and implement unique, trend-driven recreation and entertainment programs, incorporating local culture, nature, and tailored experiences for diverse guest segments.
- Drive high levels of guest participation through engaging activity schedules, personalized interactions, and continuous improvement based on guest feedback and insights.
- Design and execute holistic wellness offerings, including fitness, mindfulness, and spa-integrated programs, aligned with modern lifestyle trends.
- Plan and deliver innovative entertainment and social events, managing all aspects of production including scheduling, staging, and guest experience.
- Manage recreational facilities and introduce modern sports and adventure activities that enhance guest engagement and overall experience.
- Identify and implement revenue-generating opportunities through premium experiences, packages, events, and strategic partnerships.
- Lead, train, and inspire a high-performing recreation team, fostering a culture of creativity, energy, and exceptional guest service.
- Ensure adherence to safety standards and operational policies while leveraging digital platforms and social media to promote activities and enhance brand visibility.
Key Qualifications
- Bachelor’s degree in Hospitality Management, Tourism, Sports Management, Recreation Management, or a related field.
- Minimum of 5 years’ experience in recreation, entertainment, or guest experience management within a resort or hospitality environment.
- Proven experience in designing and executing innovative guest experiences and events.
- Strong leadership skills with the ability to manage, motivate, and develop high-energy teams.
- Solid understanding of wellness, lifestyle, and hospitality trends, including digital and social media engagement.
- Knowledge of health, safety, and risk management standards within recreational operations.
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