Role Summary

• The Property, Facilities & Experience Manager will ensure all branches and offices are well maintained, visually appealing, cost-efficient, and operational at all times. The role includes managing repairs, coordinating renovations, maintaining brand consistency, improving ambiance, and ensuring a productive work environment for staff.

Key Responsibilities

• Oversee maintenance and repair works across all branches
• Build and manage a reliable network of fundis (electricians, carpenters, painters, etc.)
• Conduct routine inspections of all outlets
• Manage renovations and new branch setups from start to finish
• Ensure consistent branding, layout, and cleanliness across all branches
• Work closely with interior designers to execute layouts and improvements
• Maintain lighting, ambiance, display organization, and overall aesthetics
• Handle landlord communication, lease tracking, and rent negotiations
• Source and negotiate suppliers for materials and services
• Control and optimize maintenance and renovation costs
• Ensure offices are clean, comfortable, and conducive for staff productivity
• Maintain proper documentation and reporting of all works

Requirements:

• ​Minimum 2 years’ experience in facilities/property management or retail operations
• Strong negotiation and vendor management skills
• Basic understanding of construction, electrical, and interior works
• Strong eye for detail and appreciation for aesthetics
• Highly organized and able to manage multiple projects simultaneously
• Willingness to travel frequently between branches
• Strong problem-solving and execution skills