Product Owner (Associate Senior Product Owner)

Duties & Responsibilities:

• Build and Lead the Product Team
• Establish agile structures, rituals (Scrum/Kanban), and processes for the adoption team.
• Define success metrics (KPIs) and align regional resources to meet adoption goals.
• Foster a team culture of trust, continuous learning, and accountability.
• Define Product Requirements & Business Value
• Engage directly with business stakeholders to ensure adoption strategies deliver measurable value.
• Gather requirements using practice-based personas developed from real user groups and behaviors.
• Maintain a dynamic stakeholder training pipeline to inform the delivery of relevant learning experiences.
• Review market trends and user insights to guide product enhancements.
• Manage the Product Roadmap & Backlog
• Translate global strategy into a region-specific backlog and maintain the product vision.
• Prioritize a complex backlog including user stories for training, coaching, and engagement.
• Approve Definitions of Done (DoDs) and maintain high-quality content in the Digital Enablement Hub.
• Participate in PI Planning and sprint ceremonies to ensure delivery alignment.
• Stakeholder Engagement & Change Leadership
• Identify high-value business teams for deep-dive coaching and tailored advisory sessions.
• Collaborate with Tech Solutions Service Delivery teams to gather feedback and requests. 
• Lead change management activities, applying role-based adoption plans and peer networks.
• Oversee regional enablement events such as Expos, Tech consultations, and Tech Talks, or other formats as needed. 
• Provide transparent updates and produce region-specific communications to sustain awareness.
• Measurement, Quality Assurance & Reporting
• Maintain telemetry-driven dashboards to track usage depth and identify adoption barriers.
• Prepare weekly reports for the Product Manager and monthly Training & Coaching reports for partners.
• Lead test planning and ensure all adoption materials meet quality standards.
• Leadership, Coaching, & Capability Development
• Guide, mentor, and coach team members to build technical expertise, digital dexterity, and a strong service-oriented mindset. 
• Promote knowledge sharing, best practices, and continuous learning to strengthen team capability and improve service delivery outcomes. 
• Foster a culture of accountability, trust, collaboration, and continuous improvement that supports high performance and sustained service quality. 
• Set clear performance expectations, provide timely and constructive feedback, and contribute to performance management and career development discussions.

Selection Criteria

• Master’s degree with 8 years of experience or a Bachelor’s degree with a minimum of 10 years of relevant experience, or equivalent combination of education and experience.
• Demonstrated experience in product operations, digital adoption, customer success, product enablement, IT service enablement, or productivity/collaboration programs, including defining product vision and roadmap, managing complex backlogs, and delivering outcomes using agile frameworks such as Scrum, Kanban, or SAFe.
• Proven capability in leading technology adoption and change initiatives that drive behavioral enablement and sustainable change, including identifying adoption barriers and applying evidence-based solutions.
• Strong experience partnering with business stakeholders and technology teams to design and deliver adoption strategies aligned to business priorities and focused on measurable value and outcomes.
• Demonstrated ability to use data, insights, and telemetry to assess adoption, monitor impact, report on outcomes, and drive continuous improvement in products and services.
• Proven leadership experience in guiding, mentoring, and coaching team members, fostering a culture of trust, accountability, collaboration, and continuous learning.