Product Operations Lead (Fixed-Term)

About the Role

• You will own the way the Product team works, including discovering and driving efficiencies through AI adoption, administering the product toolkit, process design and adoption, and use of data. If our ways of working aren't maximizing Product value add, it is up to you to fix it.

Responsibilities

Tooling & Infrastructure Administration (40%)

• Stack Ownership: Act as the primary administrator for the Product Department’s software stack (e.g., Dragonboat, Figma, Matomo, Notion). Manage configurations, user permissions, licenses, and vendor relationships.
• AI Adoption: Drive smart adoption of AI tools/agents to improve Product’s confidence in the value add of new features and to automate workflows.
• Workflow Configuration: Build and maintain standardized approaches to roadmaps, workflows, and automations to ensure all Domain teams (Field, HQ, CorpTech) operate with consistent visibility.
• Troubleshooting: Serve as the first line of support for PMs facing technical blockers with internal tools.

Data Governance & SROI Tracking (30%)

• Troubleshooting: Serve as the first line of support for PMs facing technical blockers with internal tools.
• Impact measurement: Work with PMs to refine their product metrics to ensure they’re strategically aligned, automated, and accurate.
• Data Integrity: Audit analytics tools (e.g., Matomo) to ensure new features are launched with correct event tracking. Flag data quality issues to Engineering.
• Reporting: Own comprehensive reporting, surfacing critical insights on Product impact (e.g., BVMs) and processes (e.g., Roadmap Hygiene) to track progress against targets.

Process Enablement & Logistics (30%)

• KPI Tracking: Assist the Dir. of Product with capturing and sharing Product team KPIs, working with Product Managers to ensure accuracy and help drive overall team performance towards targets
• Onboarding: Lead the technical onboarding for new Product hires, ensuring they are trained on our specific templates, tool stack, and "Way of Working."
• Knowledge Management: Maintain the department's internal documentation library (Wiki/Drive) to ensure the "Standard" defined by the Principal is accessible and up-to-date.

Career Growth and Development

• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Soft Skills

• Service Mindset: Finds satisfaction in "unblocking" others and building the stage for other PMs to shine.
• Hyper-Organized: Loves checklists, documentation, and bringing order to chaos.
• Influence without Authority: Can drive adoption and compliance with Senior PMs without being their direct manager.

Hard Skills

• Tool Administration: Advanced proficiency in configuring PDLC tools (Dragonboat) and documentation platforms (Notion/Confluence).
• Data Fluency: Advanced Excel/Google Sheets skills (Pivot tables, VLOOKUPs, cross-sheet formulas) for SROI modeling. Familiarity with web analytics (Matomo/GA).

Knowledge

• Product Lifecycle: Understanding of how software is built (Agile/Scrum basics) to effectively support the PM workflow.