Salesforce Administrator (CPQ Experience)

Role Overview

As a Salesforce Administrator Specialist, you will be the operational backbone of our Salesforce ecosystem, ensuring that sales, marketing, service, and finance teams can work efficiently within the platform. Day to day, you will troubleshoot user issues, configure and maintain core applications, build reports and dashboards, and translate evolving business needs into scalable system enhancements. Your work directly supports our SaaS organization's ability to move quickly and stay aligned as we grow.

Key Responsibilities

• Provide responsive day-to-day support to end users across the organization, troubleshooting errors, answering questions, and guiding teams toward best practices for Salesforce adoption.
• Develop and deliver targeted training sessions, quick-reference guides, and proactive communications that increase user confidence and reduce friction in daily workflows.
• Partner with leaders in Sales, Marketing, Service, and Finance to gather requirements, define technical specifications, and configure Salesforce to support new processes and custom applications.
• Administer and customize Sales Cloud, Service Cloud, Knowledge, and Community applications, including user permissions, page layouts, record types, and automated workflows built with Flow.
• Lead CPQ configuration and optimization efforts across quotes, orders, products, pricing, and contracts, applying industry best practices to keep our quoting process efficient and accurate.
• Perform data management tasks such as imports, cleanup, deduplication, and quality audits while also integrating Salesforce with internal and external tools to ensure smooth data flow.
• Manage project deliverables end to end, coordinating with cross-functional teams and researching native features, managed packages, and third-party tools that address strategic goals.
• Maintain comprehensive documentation of system configurations, business processes, and support solutions to promote knowledge sharing and continuity.

Requirements & Qualifications

• At least 2 years of hands-on Salesforce administration experience, including 1+ years working specifically with Salesforce CPQ in a full-time capacity.
• Demonstrated ability to gather business requirements, analyze complex challenges, and translate them into clear functional specifications and system configurations.
• Strong working knowledge of Salesforce reporting, dashboards, and data visualization techniques, with the ability to build meaningful metrics for diverse stakeholders.
• Solid understanding of Flow and experience integrating third-party CPQ-related applications such as DocuSign and Conga.
• Proven problem-solving and root cause analysis skills, especially when diagnosing logic issues, data inconsistencies, or automation failures.
• Excellent verbal and written communication skills, with a track record of creating user training materials and guiding non-technical teams.
• Comfortable managing multiple priorities and adapting to a fast-paced environment where business needs evolve frequently.
• Strong attention to detail, ensuring accuracy in data, configuration changes, and documentation.
• Bonus qualifications include experience with SOQL, Visualforce, Lightning Components, Aura, Apex, and familiarity with PEO, ASO, or HCM platforms.
• Active participation in the Salesforce Trailblazer Community is a plus.
• High school diploma or equivalent combination of experience, skills, and relevant education, certifications, or training programs.
• Proficiency with Microsoft Office tools such as Teams and Excel, plus the ability to quickly learn internal applications as needed.