Outlet Manager
Posted:
Company Details
Industry:
Hospitality
Website:
https://mgallery.accor.com
Description:
At MGallery, we believe in the power of each moment, from the spectacular sunrise to the stolen glances. Our hotels are more than just a collection of unique destinations—they are a tapestry of stories, culture, and local essence, woven together to create a distinct hospitality experience. Since 200…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Hotel & Restaurants, Hospitality
Job Description
We are seeking a dynamic and experienced Outlet Manager to join our team. As an Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.
- Manage inventory levels and stock control to optimize resources and minimize waste
- Develop and implement strategies to increase revenue and profitability of the outlet
- Prepare and analyze financial reports, implementing corrective actions as necessary
- Oversee and optimize staffing levels to meet operational demands and special events
- Ensure high standards of food quality, presentation, and customer service
- Conduct regular team briefings and training sessions to enhance product knowledge and service skills
- Maintain and update guest history records to facilitate personalized service for repeat customers
- Ensure compliance with food safety and hygiene standards
- Manage the outlet's budget, controlling costs without compromising quality
- Collaborate with other departments to support overall business objectives
- Resolve customer complaints promptly and professionally
- Implement and monitor promotional activities to drive sales and customer engagement
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
- Proven track record in team leadership and staff development
- Strong financial acumen with experience in budgeting and financial reporting
- Excellent customer service skills with a focus on creating memorable guest experiences
- Proficiency in inventory management and point-of-sale systems
- In-depth knowledge of food and beverage trends, quality standards, and health regulations
- Ability to work flexible hours, including evenings, weekends, and holidays
- Excellent communication and interpersonal skills
- Fluency in English and Swahili
- Strong problem-solving skills and ability to make quick, informed decisions
- Proficiency in Microsoft Office suite and restaurant management software
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