Operations Team Leader

Position: Operations Team Leader

Date Posted: July 23, 2026

Industry: FinTech | Business Process Outsourcing (BPO) | Customer Service

Employment Type: Full Time

Experience: Minimum 1 year of experience as a Team Leader

Qualification: Not Specified

Salary: AED 5000 to 10000 (estimated)

Location: Dubai, United Arab Emirates

Company: iSON Xperiences

Description:

iSON Xperiences is hiring an experienced Operations Team Leader to join one of the largest FinTech and BPO projects in the UAE. This opportunity is ideal for professionals with proven leadership experience who can effectively manage team performance in a fast-paced customer service environment.

The ideal candidate should have previous experience in the Digital FinTech and/or Call Center industry, along with strong leadership and performance management skills. This role offers an excellent opportunity to contribute to a high-profile project while advancing your career with a leading organization.

Key Responsibilities:

• Lead and supervise the daily activities of the operations team.

• Monitor team performance and ensure operational targets are achieved.

• Provide coaching, guidance, and support to team members.

• Maintain high standards of customer service and operational efficiency.

• Track team productivity and implement performance improvement initiatives.

• Coordinate with management to ensure smooth workflow and project delivery.

• Prepare performance reports and address operational challenges.

• Ensure compliance with company policies and operational procedures.

Requirements:

• Minimum 1 year of experience as a Team Leader.

• Previous experience in Digital FinTech and/or Call Center is required.

• Strong leadership and performance management skills.

• Eligibility: Arab and Indian Nationals.

Strong knowledge of:

• Team Leadership

• Performance Management

• Digital FinTech Operations

• Call Center Operations