Operations Manager

WolfeCo Media is seeking an experienced Operations Manager to take ownership of daily agency operations and ensure smooth execution across projects, teams, and internal processes. The company specializes in helping construction and home service businesses grow through digital marketing services including websites, SEO, advertising, content creation, and reporting.

This role is designed for a proactive operations professional who can improve systems, manage workflows, solve problems before they impact clients, and keep teams aligned without requiring constant executive involvement. The successful candidate will have the opportunity to grow into a Director of Operations role as the company expands.

Key Responsibilities:

• Manage daily agency workflows, production schedules, and project execution.

• Assign tasks based on priorities, deadlines, team capacity, and individual strengths.

• Monitor project timelines and ensure deliverables remain on schedule.

• Identify workflow issues, bottlenecks, and workload imbalances before they affect clients.

• Ensure every project has clear ownership, deadlines, and next steps.

• Lead weekly team meetings and maintain operational scorecards.

• Follow up on missed deadlines and ensure accountability across teams.

• Serve as the first point of escalation for internal operational challenges.

• Review completed projects to ensure quality standards are met before client delivery.

• Develop and maintain quality-control processes to reduce recurring mistakes.

• Create, document, and improve Standard Operating Procedures (SOPs).

• Identify inefficient processes and implement scalable solutions.

• Support employee onboarding, training processes, and team development.

• Track operational KPIs and provide regular updates to leadership.

Requirements:

• 3+ years of professional experience in operations, project management, agency operations, marketing, advertising, SaaS, or a similar fast-paced environment.

• Experience managing multiple projects and competing priorities.

• Experience managing team workflows and workload distribution.

• Strong leadership, communication, and organizational skills.

• Ability to identify problems proactively and create effective solutions.

• Strong decision-making skills and confidence in holding teams accountable.

• Experience creating and improving SOPs and operational systems.

• Experience with project management and collaboration tools such as ClickUp, Teamwork, or similar platforms.

• Ability to work independently with minimal supervision.

• Strong attention to detail and ability to remain calm under pressure.

• Strong knowledge of:

• Operations management and workflow optimization.

• Project management and team coordination.

• SOP development and process improvement.

• Quality control and performance tracking.