Operations Officer

Job Title: Operations Officer
Industry: Automotive / Automotive Service
Gross Salary: KES 80,000 per month plus incentive
Job Location: Nairobi (Overseeing 3 Branches)

The Role

An established Automotive Garage is looking to hire an Operations Officer to oversee daily operations across their three automotive service branches in Nairobi. You will be responsible for branch performance, staff supervision, operational efficiency, inventory control, and customer satisfaction, with light support for HR and marketing activities.

Your Main Duties

Branch Operations Management

• Oversee daily operations of all three branches.

• Monitor branch performance and address bottlenecks to improve efficiency.

• Ensure company procedures and service standards are followed consistently.

Staff Supervision

• Supervise Sales Administrators, Team Leaders, and Tyre Technicians.

• Coordinate staff schedules and branch assignments.

• Address operational issues and escalate HR matters to management.

Staff Performance & KPIs

• Develop and monitor monthly KPIs for staff.

• Track performance against sales and service targets.

• Conduct monthly reviews and provide feedback; submit KPI reports to the Director.

Staff Leave Management

• Manage leave days and schedules across branches.

• Ensure adequate staffing levels during leave periods.

• Maintain accurate leave records and approvals.

Sales Targets & Performance

• Develop and distribute branch sales targets.

• Monitor performance against targets and provide support where needed.

• Prepare and submit operational and sales performance reports.

Customer Relationship Management

• Oversee corporate and walk‑in customer management.

• Handle escalated complaints and ensure swift resolution.

• Maintain professional communication with key clients.

Supplier Coordination

• Manage relationships with tyre, parts, and service suppliers.

• Coordinate orders, deliveries, and supply arrangements.

• Monitor supplier performance and pricing.

Inventory & Merchandise Management

• Oversee stock levels across branches.

• Ensure accurate inventory tracking and stock transfers.

• Monitor ordering and deliveries of merchandise and parts.

Systems & Reporting

• Manage operational data using systems such as ERP Next, Wave System, and other tools.

• Maintain accurate records and reports for sales, inventory, and operations.

Communication Management

• Oversee internal communication channels (staff, supplier, and customer groups).

• Ensure smooth information flow between branches and management.

Operational Projects & Coordination

• Monitor ongoing operational projects and improvements.

• Track deadlines and provide progress updates to the Director.

• Coordinate with Finance on operational payments and expenses.

Qualifications & Experience

• Degree in Business Administration.

• Diploma in Human Resources is an added advantage.

• Minimum 4–6 years of experience in operations management, preferably in automotive garages, tyre centers, or service workshops.

• Proven experience managing multiple branches and teams.

• Strong skills in inventory control, reporting, problem solving, and decision making.

• Basic understanding of marketing and customer acquisition.

Skills You Need

• Strong leadership and team management.

• Excellent organizational and problem‑solving abilities.

• Ability to work with data, KPIs, and operational systems.

• Good communication and interpersonal skills.

Package & Perks

• Monthly gross salary of KES 80,000 plus incentives.

• Exposure to managing multiple automotive service branches in a fast‑paced environment.

• Opportunities to influence operational efficiency, customer service, and business growth.

If you are up to the challenge and meet the requirements, send your CV  with the subject line “Operations Officer – Automotive”.

Applications must be received before 15th April 2026.