Operations Manager, Amazon Logistics

Role Overview

This position drives daily route performance and operational excellence at a last-mile delivery station, ensuring that every package leaves the building efficiently and safely. The role blends hands-on coaching with data analysis—analysing performance metrics, training teams, and adjusting processes in real time to maximise productivity. Beyond the day-to-day, the person in this role leads continuous improvement projects that reshape how the transportation network functions, directly impacting customer delivery speed and cost-effectiveness.

Key Responsibilities

• Define and communicate the operational strategy, setting clear performance targets for route teams and using periodic data reviews to drive continuous improvement.
• Collaborate with in-station management to establish and maintain quality control standards across all under-roof handling processes.
• Proactively identify areas for operational improvement and lead initiatives using Lean methodologies and process-analysis tools.
• Coordinate cross-functionally—working with dispatch, sortation, and support teams—to ensure tasks are on track and aligned with program milestones.
• Align communications across multiple departments so that daily goals support the broader program objectives, reducing silos and friction.
• Conduct strategic planning and forecasting to evaluate performance trends, identify bottlenecks, and develop resolution plans.
• Manage several complex, simultaneous projects from initiation through execution, including data gathering, supply chain modelling, and recommendation reporting.
• Implement improvements to the transportation network that increase flexibility, reduce costs, and improve on-time delivery for customers.
• Enforce all safety, security, and loss prevention procedures; ensure teams follow protocols without exception.

Requirements & Qualifications

• Education: Bachelor’s degree or equivalent practical experience.
• Experience: 3+ years directly managing employees and performance in a fast-paced operations or logistics environment.
• Schedule flexibility: Willingness to work weekends, nights, and holidays as the business demands.
• Language: Fluent English—speaking, writing, and reading at a professional level.
• Overall tenure: 7+ years of progressive professional experience in operations, supply chain, or a related field.
• Preferred — Metrics & Process Improvement: 1+ years applying performance metrics, Lean techniques, or other continuous improvement methodologies in an operational setting.