Role Overview
The Operations Manager coordinates the hotel’s day-to-day work across guest-facing and support departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance. By keeping teams aligned, addressing service issues, and monitoring costs and standards, the role supports a smooth stay for guests and the hotel’s operational goals in Dubai.
Key Responsibilities
- Coordinate daily activity across hotel departments and follow up on issues affecting service or operational continuity.
- Monitor guest-service standards and take ownership of escalated complaints through timely, professional resolution.
- Set operational priorities with department leaders and track progress against agreed goals.
- Contribute to departmental budget planning, monitor expenditure, and identify opportunities to manage operating costs.
- Guide staff performance, arrange work schedules, and coach team members to strengthen service and efficiency.
- Check that hotel procedures, health and safety requirements, and corporate operating standards are being followed.
- Review operational performance and address recurring problems with practical improvements.
Requirements & Qualifications
- Solid leadership experience in hotel operations or senior hospitality management.
- Strong working knowledge of hotel operations, guest service, and the coordination of multiple departments.
- Experience with operational planning, budget control, and performance management.
- Demonstrated ability to lead teams, solve problems, and plan effectively in a busy hospitality environment.
- Fluency in English; Arabic or another language is an advantage.
- A degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related discipline is preferred.
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