Onsite Operations Manager

Hotel Operations Manager

Job Summary

We are seeking an experienced and highly motivated Hotel Operations Manager to oversee the daily operations of all hotel departments. In this senior leadership role, you will ensure exceptional guest satisfaction, drive service quality, and maintain the highest hospitality standards. You will supervise Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Relations teams, while managing budgets, compliance, and continuous improvement initiatives. If you have a proven track record in luxury hotel operations and a passion for delivering memorable guest experiences, we invite you to apply.

Key Responsibilities

• Operational Oversight: Oversee daily operations of all hotel departments to ensure seamless, efficient, and high-quality service delivery.
• Team Leadership: Supervise Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Relations teams; lead recruitment, staff scheduling, performance management, and employee development.
• Guest Satisfaction: Ensure exceptional guest experiences by promptly resolving complaints, conducting routine inspections of guest rooms, public areas, and facilities, and driving service quality improvement initiatives.
• Performance Monitoring: Monitor operational performance, occupancy, revenue, and operational costs; implement continuous improvement initiatives to enhance efficiency and profitability.
• Policy & Compliance: Develop and enforce operational policies and standard operating procedures; ensure compliance with health, safety, hygiene, and hospitality regulations.
• Financial Management: Prepare operational budgets, monitor expenditure, manage supplier relationships, and oversee operational procurement requirements.
• Coordination & Communication: Coordinate departmental activities to ensure seamless guest experiences; conduct departmental meetings and operational briefings; prepare operational reports for senior management.
• Asset & Inventory Management: Ensure proper maintenance of hotel assets and equipment; monitor inventory levels and operational supplies.
• Revenue & Growth Support: Support marketing, events, and business development activities to increase occupancy and revenue; promote a culture of professionalism, teamwork, and continuous improvement.

Qualifications & Requirements

• Education: Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Experience: Minimum of 7 years in hotel operations, with at least 3 years in a senior management role. Experience in a luxury hotel or resort environment is mandatory.
• Operational Knowledge: Strong knowledge of hotel operations, hospitality standards, and multi-department management.
• Financial Skills: Strong financial and budget management skills.
• Technical Skills: Proficiency with hotel property management systems (PMS).
• Leadership: Excellent leadership, people management, and customer service skills; proven ability to resolve guest relations issues.
• Flexibility: Ability to work flexible hours, including weekends and public holidays.