Posted:
Position: Onboarding Specialist
Date Posted: August 5, 2026
Industry: Software / SaaS / Customer Success
Employment Type: Full Time
Experience: 3+ Years of Customer Success, Implementation, Account Management, or Similar SaaS Experience
Qualification: Not Specified
Salary: $70,000–$90,000 per year (Estimated)
Location: REMOTE, United States
Company: Uscreen
Description:
Uscreen is looking for an Onboarding Specialist to help new customers successfully implement the platform and achieve value quickly. This fully remote role is ideal for professionals who enjoy project management, customer relationships, technology solutions, and improving customer experiences.
The successful candidate will manage multiple customer launches, guide clients through platform setup and training, coordinate with internal teams, and ensure smooth implementation from kickoff to launch. The role also involves using AI tools to improve communication, documentation, and overall workflow efficiency.
Key Responsibilities:
• Act as the primary point of contact for new customers throughout the onboarding and launch process.
• Manage a portfolio of 50–80 customer implementations simultaneously.
• Guide customers through platform setup, training, and activation.
• Coordinate with App Launch, Migrations, Product, Support, and Customer Success teams to ensure successful project delivery.
• Identify potential risks, resolve challenges, and keep onboarding projects on schedule.
• Build strong customer relationships through email, phone calls, video meetings, and messaging.
• Use AI tools to improve communication, meeting summaries, documentation, and project management processes.
• Share customer insights and recommend improvements to onboarding processes.
Requirements:
• 3+ years of experience in Customer Success, Implementation, Account Management, or a similar SaaS role.
• Proven ability to manage multiple customer projects with strong organization and attention to detail.
• Excellent communication and relationship-building skills.
• Ability to explain technical concepts in a simple and approachable way.
• Experience working with cross-functional teams to achieve customer success.
• Strong problem-solving skills, adaptability, and customer-focused mindset.
• Hands-on experience using AI tools such as ChatGPT, Claude, or similar platforms as part of daily workflow.
• Curiosity, accountability, and willingness to continuously improve processes.
• Experience with video, creator, or digital content platforms is an advantage.
Strong knowledge of:
• Customer onboarding and SaaS implementation processes.
• Project management, client communication, and relationship management.
• AI productivity tools and workflow optimization.
• Digital platforms, customer success strategies, and technical support coordination.
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
