Manager, Core Systems

Role Overview

The Manager, Core Systems keeps the bank’s critical applications—including core banking, payments and money transfer platforms—reliable, secure and responsive to the needs of staff and the business. Working with technology teams, bank departments and external providers, this role resolves operational issues and delivers system improvements that support banking operations, regulatory obligations and ongoing service continuity.

Key Responsibilities

• Oversee the day-to-day health, availability and performance of business applications, with particular attention to core banking and payment services.
• Investigate incidents, coordinate timely resolution with internal teams and vendors, and perform root cause analysis to reduce the risk of repeat problems.
• Plan and coordinate application patches, upgrades and configuration changes, ensuring appropriate testing and controlled implementation.
• Identify opportunities to improve application performance and staff workflows, including automation of suitable manual processes.
• Translate business and regulatory needs into application changes, and support the development and testing of features, APIs and system interfaces.
• Maintain reliable integrations between banking applications, middleware and other enterprise systems; use SQL and database tools to support investigation and analysis.
• Work with business units, IT colleagues and third-party providers to gather requirements, coordinate project activities and track delivery.
• Support security reviews, IT risk assessments and audits by checking application controls and helping address compliance findings.

Requirements & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related discipline.
• At least five years of experience managing or supporting business applications; banking or financial services experience is preferred.
• Practical experience with Oracle FLEXCUBE, as well as banking payments and money transfer applications.
• Knowledge of banking systems, middleware, digital banking applications and the operational processes they support.
• Proficiency in SQL, Oracle database management, APIs and application integration.
• Understanding of financial and accounting principles, banking operations, application security and relevant regulatory requirements.
• Familiarity with IT service management practices, particularly ITIL, is an advantage.
• Strong analytical and troubleshooting ability, clear communication skills, and confidence working with business stakeholders, technical teams and vendors.
• Fluent written and spoken English; able to organize competing priorities, meet deadlines and work effectively both independently and collaboratively.
• Demonstrates integrity, attention to detail, initiative, a constructive attitude and commitment to dependable service.