Manager - Client Services

Role Overview

You will own the day-to-day relationship with brand and agency partners, ensuring their advertising campaigns run smoothly across our retail media network and deliver measurable results. Beyond account management, this role is a commercial driver: you will identify growth opportunities, pitch tailored media solutions, and work toward aggressive revenue targets. Your work directly shapes how retail media is perceived by clients and how much of their budget we earn.

Key Responsibilities

• Own a portfolio of client accounts, acting as the primary contact for campaign planning, launch, optimization, and post-campaign reporting.
• Exceed quarterly and annual sales targets by proactively expanding spend from existing accounts and bringing new brand partnerships into our ecosystem.
• Build persuasive media proposals that combine digital display, in-store placements, and omni-channel formats to meet specific client KPIs.
• Translate campaign performance data into clear, actionable insights and present those findings to clients in regular business reviews.
• Maintain a live sales pipeline and forecasting model, tracking every opportunity from first pitch to closed deal.
• Brief internal teams on client objectives, ensuring creative, analytics, and operations are aligned on delivery expectations.
• Partner with local commercial teams to adapt global strategies for regional brands, tailoring campaign approaches to each market’s maturity and consumer behavior.
• Contribute to product development by sharing client feedback on new ad formats, targeting capabilities, and commercial models.

Requirements & Qualifications

• Bachelor’s degree in Marketing, Business, Economics, Communications, or a related discipline; a master’s degree is a strong plus.
• At least 5 years of experience in client management, media sales, or digital advertising, with a proven track record of hitting revenue goals.
• Direct experience selling digital display advertising, preferably from a retailer, publisher, or media agency background; retail media experience is highly desirable.
• Demonstrated ability to manage global and regional accounts, navigate complex stakeholder structures, and secure long-term commitments.
• Familiarity with the full campaign lifecycle, including audience targeting, ad serving, performance measurement, and optimisation.
• Strong commercial acumen with the ability to price proposals competitively while protecting margin.
• Entrepreneurial mindset, comfortable working autonomously, yet collaborative enough to coordinate across commercial, product, and operations teams.
• Excellent presentation and negotiation skills, with a professional presence that instils confidence in senior client stakeholders.