Learning & Development and Performance Management Officer

Job Title: Learning & Development & Performance Management Officer

Job Purpose

The Learning & Development & Performance Management Officer is responsible for leading the organization’s employee learning and capability development agenda and driving performance management processes. The role is heavily focused on Learning & Development (L&D), including training needs analysis, learning program design, employee capability development, digital learning systems, compliance training management, and organizational performance improvement. The position requires a proactive, technology-oriented, highly organized professional capable of driving employee development, improving training effectiveness, and supporting organizational performance objectives.

Key Responsibilities

Learning & Development (Primary Responsibility)

Training Strategy & Planning

• Conduct annual and periodic Training Needs Analysis (TNA) across departments.
• Develop and implement annual learning and development plans aligned to organizational goals.
• Design competency development frameworks and employee capability-building initiatives.
• Formulate targeted learning interventions to support succession planning.

Training Coordination & Delivery

• Facilitate employee onboarding, induction, and orientation programs.
• Organize regulatory, compliance, technical, leadership, and soft-skills training.
• Ensure timely execution of all mandatory and statutory training requirements.
• Develop training calendars and ensure adherence to schedules.
• Coordinate internal and external training programs.

Learning Systems & Digital Training

• Manage and optimize Learning Management Systems (LMS) and digital learning platforms.
• Automate training tracking, reporting, and learning records.
• Promote e-learning, virtual learning, and blended learning solutions.
• Maintain accurate training databases and learning records.
• Generate training analytics and performance reports.

Training Evaluation & Performance Improvement

• Monitor training effectiveness and employee learning outcomes.
• Track training attendance, completion rates, and competency improvements.
• Conduct post-training evaluations and ROI assessments.
• Research and recommend continuous improvement initiatives for learning programs.
• Improve employee engagement and participation in learning activities.

Performance Management

• Coordinate the organization’s performance appraisal process.
• Liaise with the HR Manager to develop and implement the performance management frameworks.
• Monitor completion of performance reviews and appraisal timelines.
• Guide managers in setting KPIs and employee development objectives.
• Track performance improvement plans and employee development progress.
• Generate performance management reports and analytics.
• Support implementation of employee recognition and development initiatives.

HR Administration

• Support onboarding, confirmations, transfers, exits, and employee documentation.
• Ensure compliance with HR policies, procedures, and labor regulations.
• Carry out employee engagement and welfare initiatives.
• Coordinate HR communication and employee documentation; ensure confidentiality and proper management of employee information.

HSE (Health, Safety & Environment)

• Coordinate HSE training and awareness programs.
• Support implementation of workplace health and safety policies.
• Conduct safety inductions and toolbox talks.
• Coordinate the acquisition of permits, certificates, and compliance documentation.

Audits & Compliance

• Lead internal and external QMS & HSE audits.
• Coordinate preparation of audit documentation and compliance evidence.
• Monitor closure of audit findings and corrective actions.
• Ensure training and HR records are audit-ready.

Qualifications & Experience

• Bachelor’s Degree in Human Resource Management, Organizational Development, Industrial Psychology, Business Administration, or Education.
• CHRP certification.
• Occupational Health & Safety certification.
• Training of Trainers (TOT) qualification.
• Instructional Design or Learning & Development certifications.
• Experience using LMS, HRIS, or digital learning platforms.
• Minimum 4 years’ experience in Learning & Development, HR Administration, and performance management.
• Exposure to HSE compliance, coordination, and audit support functions.
• Microsoft Office Suite proficiency.
• Data analysis, reporting, and problem-solving ability.
• Learning & Development program management, training facilitation, and coordination skills.
• Innovation and continuous improvement mindset.
• Excellent communication with strong interpersonal, employee engagement, and facilitation skills.
• Ability to manage multiple strategic priorities in L&D initiatives, performance management, and operational HR support.
• Technology-driven and process improvement orientation.