IT Support Specialist

Job Overview

This is more than a job. In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. Your contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

Key Responsibilities

• Resolve problems in response to user/system reported incidents via trouble tickets.
• Setup and configure requests together with user(s).
• Make changes to existing setups based on user description.
• Handle difficult tasks that are escalated from Information Systems Administrators.
• Prepare error diagnostics and detailed problem descriptions for escalation and handover.
• Improve customer service support quality by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Involvement in new technical improvement projects.
• Mentoring of colleagues.
• Undertake and participate in development activities in conjunction with other IT departments globally.
• Complete other one-time tasks as assigned by Manager.

Qualifications

Education & Experience

• Bachelors / First University Degree in Information Technology from a reputable academic institution.
• IT-related professional certification preferred.
• 2-5 years of IT experience; experience in logistics or transport business is preferred.

Technical Skills

• Proficiency with Microsoft environments (at least 2 years of practical operational, support or development experience).
• Familiarity with networked anti-virus and back-up software.

Core Competencies

• Good time management and organization skills.
• Good communication and presentation skills.
• Flexible working hours.
• Mobility to travel at short notice.
• Problem-solving mindset and team player.
• Investigative nature, able to discover the problem of the user, partner or stakeholder.
• Highly focused, with high interest in solving problems using existing / new technologies.
• Keen attention to detail with demonstrated ability to understand the big picture.
• Proactive, efficient, user-focused and able to work under pressure with tight timelines.
• Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision.
• Ability to interact with different countries, cultures, clients (internal and external).

What We Offer

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs, career mobility and are committed to diversity in our teams. We offer a great compensation and benefits package. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

About Kuehne+Nagel

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.