Technical Skills
- Solid knowledge of Windows environments
- Familiarity with ticketing systems
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs)
- Experience with Active Directory, user account management, and group policies
- Hardware troubleshooting (desktops, laptops, printers)
- Ability to work independently and as part of a team
- Basic cybersecurity awareness (antivirus, firewalls, phishing prevention)
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field
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