IT Intern

Role Overview

This entry-level IT support role helps staff use workplace technology reliably by resolving routine technical problems and assisting with the upkeep of computers, software, networks, and related equipment. The work also supports secure and well-documented IT operations, from maintaining asset records to helping introduce or update systems.

Key Responsibilities

• Respond to staff requests for first-line help with computers, applications, network access, and other system issues, escalating problems when needed.
• Install, configure, update, and maintain computer hardware, operating systems, and software.
• Assist with network connectivity checks, basic administration, and user account management.
• Keep IT equipment inventories and asset records accurate and up to date.
• Carry out routine system checks and raise potential faults, unusual activity, or security concerns.
• Help with data backup and recovery tasks and support cybersecurity measures.
• Set up and maintain printers, scanners, CCTV, biometric devices, and other ICT equipment.
• Prepare or update technical records, user instructions, and procedures, and assist with software testing, upgrades, ICT projects, and new system rollouts.

Requirements & Qualifications

• A degree or diploma in Computer Science, Information Technology, Information Systems, Networking and Telecommunications, or a related discipline.
• Basic understanding of computer hardware installation, maintenance, and troubleshooting.
• Working familiarity with Windows and Linux operating systems, software installation and updates, and Microsoft Office applications.
• Basic knowledge of LAN and WAN networks, TCP/IP, Wi-Fi, routers, and switches.
• Understanding of database and data management, cybersecurity practices, and IT support or helpdesk processes.
• Awareness of cloud technologies and collaboration tools.
• Familiarity with CCTV, biometric systems, printers, or other IT peripherals is an advantage.