IT Application Analyst

Job Description: Application Support Analyst

Role Summary

This role is responsible for ensuring optimal application performance, troubleshooting issues, and collaborating with both developers and end-users to enhance functionality. Key responsibilities include:

• Analyzing, troubleshooting, and resolving application issues to maintain high performance.
• Partnering with developers and end-users to implement and improve application features.
• Gathering business requirements and translating them into practical technical solutions.
• Supporting system testing and application deployments.
• Ensuring compliance with data privacy, security, and hospital policies.
• Monitoring performance and driving improvements to support clinical and administrative operations.

Requirements

Minimum Requirements

• Certification in one or more of the following (or equivalent):
  • Microsoft Certified: Azure Developer Associate
  • AWS Certified Developer Associate
  • CompTIA Security+
  • ITIL Foundation
• Experience working with both front-end and back-end application technologies.
• Strong understanding of application development frameworks, databases, APIs, and system integrations.
• Bachelor’s degree in Computer Science is an added advantage.
• Prior experience in application development or a support environment is an advantage.

Key Competencies

• Technical Expertise: Strong understanding of application development, databases, and integrations.
• Problem-Solving: Analytical thinker with keen attention to detail and ability to resolve technical issues.
• Communication: Strong verbal and written communication skills to explain complex concepts clearly.
• Collaboration: Ability to work with diverse stakeholders and translate business needs into technical solutions.
• Adaptability: Comfortable working in a dynamic and fast-paced healthcare environment.
• Proactive Approach: Self-driven and able to take initiative with minimal supervision.