ISP Field Technician (5 Positions)

Position Title: ISP Field Technician (5 Positions)

Direct Line Reporting: Field Operations Supervisor

Industry Sector: ISP

Gross Salary Structure: Kshs. 30,000

Location: Ngong Road

Technical Purpose

We are expanding our network deployment team and seeking five highly capable, hands-on ISP Field Technicians to drive our fiber infrastructure rollout. Your primary mandate is to ensure seamless internet connectivity by executing high-standard fiber installations, terminations, and active maintenance across residential and corporate accounts. This active field role links physical infrastructure with network configuration; you will navigate diverse environments from high-climbing pole attachments to internal structured cabling and router configurations. The position suits a self-driven field technician who possesses solid mechanical intuition, understands fiber architecture, and can independently resolve client connectivity faults.

Key Areas of Responsibility

Fiber Infrastructure Deployment & Activation

• Execute precise installation, splicing, and termination of fiber optic lines for residential, SME, and corporate subscribers.

• Mount and configure customer premises equipment (CPE) including Optical Network Terminals (ONTs), network switches, and wireless routers.

• Oversee both aerial and underground cable layouts, ensuring exact routing, systematic labeling, and long-term physical cable safety.

Maintenance Operations & Fault Diagnostics

• Troubleshoot and fix complex fiber connectivity issues, optical signal loss, and sudden network dropouts using precise field diagnostic tools.

• Conduct routine preventive maintenance on local distribution boxes, main fiber paths, and active network nodes.

• Isolate physical LAN/WAN faults, replacing compromised drop cables, connectors, and faulty hardware devices while escalating systemic core faults to the NOC team.

Structured Cabling & Rack Organization

• Install comprehensive Cat6 structured cabling networks, managing physical terminations at customer installations.

• Design and execute professional cable layout plans, ensuring neat wire dressing inside server racks, data cabinets, and faceplates.

• Set up physical containment pathways, conduits, and patching mechanisms to meet high-level commercial installation aesthetics.

Subscriber Onboarding & Technical Care

• Conduct preliminary physical site surveys to determine optimal cable pathways and hardware positions for new subscribers.

• Train customers on basic network diagnostics, local equipment operations, and fundamental router settings post-installation.

• Respond rapidly to assigned technical support tickets, ensuring total courtesy and professional customer care during site visits.

Requirements & Skills

Minimum Entry Criteria

• Academic Foundation: Diploma or Certificate in Telecommunications Engineering, Information Technology, Electrical Engineering, Computer Networking, or a related technical discipline.

• Hands-on Experience: Minimum of 2 years of progressive field experience in fiber optic splicing/installation, ISP technical field runs, and structured cabling setups.

• Physical Adaptability: Fully comfortable working in high-intensity outdoor setups, which includes climbing utility poles, navigating rooftop structures, and executing extended outdoor field assignments.

Professional Competencies

• Diagnostic Intuition: Sharp technical analytical skills to rapidly isolate fiber macro-bends, connector contamination, and routing faults.

• Autonomous Execution: Proven capacity to manage multiple daily installation tickets with minimal supervision while meeting strict service timelines.

• Team Synergy: A disciplined team player possessing high professional integrity and excellent verbal communication skills suited for direct client interactions.

What is in Store for You

• Dynamic Field Exposure: Master specialized fiber splicing and enterprise networking architectures within a fast-evolving telecommunications framework.

• Skill Diversification: Transition between complex physical layer deployments and active routing/switching configurations under modern ISP guidelines.

• Career Evolution: Expand your technical engineering capabilities within a structured, growing network operations team.

Send your CV for the ISP Field Technician (5 Positions) position, making sure to include the exact job title in the subject line of your email. Apply today and help bring accuracy and efficiency to our financial operations.