International Sales Executive, Overseas Markets (2 Positions)

Role Overview

In this role, you’ll help international customers explore vehicle options and move from an initial enquiry to a completed purchase. You’ll manage conversations across phone and digital channels, maintain momentum through timely follow-up, and coordinate with operations so customers receive support through documentation and shipping arrangements.

Key Responsibilities

• Respond to enquiries from customers outside Kenya by phone, email, messaging, and social media.
• Make outbound calls and follow up with prospective buyers to understand their needs and progress potential sales.
• Explain available vehicles and related services, answer questions, and guide customers through the purchasing steps.
• Maintain clear, accurate records of customer details, discussions, enquiry status, and planned follow-ups.
• Work toward individual sales and customer-contact targets.
• Coordinate with the operations team on purchase documentation and shipping arrangements.
• Adapt communication to customers in different cultures and time zones, while keeping exchanges professional and respectful.

Requirements & Qualifications

• A diploma or degree in Business, Marketing, Communications, or a related discipline.
• At least two years of experience in a call centre, telesales, telemarketing, or customer service role.
• Strong spoken and written English; additional language skills are an advantage.
• Confidence communicating with customers by phone and through online channels.
• Experience with digital or online sales is beneficial but not essential.
• Willingness to work flexible hours to support customers in overseas time zones.
• Previous motor industry experience is not required.