Infrastructure Technical Manager

Role Overview

The Infrastructure Technical Manager will lead the teams and technical operations that keep large-scale enterprise IT environments reliable, secure, and ready to meet changing business demand. Based in Dubai, the role spans data centers, hybrid infrastructure, service delivery, and resilience planning, with a focus on maintaining critical services while improving performance and operational standards.

Key Responsibilities

• Direct day-to-day infrastructure operations across data centers, VMware platforms, hyper-converged systems, servers, storage, and backup services.
• Oversee network services and administration of Windows and Linux systems, Active Directory, and email infrastructure.
• Plan infrastructure capacity, monitor performance, manage technology lifecycles, and coordinate platform refreshes.
• Lead response to major incidents, guide root cause investigations, and manage follow-up actions through problem management.
• Track service performance against agreed SLAs and KPIs, addressing operational gaps and supporting consistent service delivery.
• Plan and oversee disaster recovery exercises, business continuity activities, and related compliance work.
• Manage and develop multi-level technical teams supporting around-the-clock operations, while promoting sound technical governance and service improvement.
• Engage with customers and other stakeholders to communicate service issues, priorities, and infrastructure plans.

Requirements & Qualifications

• At least 20 years of IT infrastructure experience, including 5–7 years in a senior technical leadership position.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Strong practical expertise in VMware, enterprise data centers, hyper-converged infrastructure, storage, backup, and networking.
• Working knowledge of Windows and Linux administration, Active Directory, monitoring tools, patch management, and disaster recovery.
• Experience delivering IT services using ITIL practices, managing SLAs, and coordinating major incident response.
• Capability in capacity planning, infrastructure operations, technical analysis, and structured problem-solving.
• Confident leadership and communication skills, including experience engaging with customers and business stakeholders.
• Experience in enterprise environments in the GCC or UAE is an advantage.