Information Systems Officer, P3

Responsibilities

• Develop cost proposals for contractual services, prepare procurement plans, oversee the technical evaluation of proposals received and manage contractual services related to conference technology and support.
• Gather and monitor AV and ICT requirements to support calendar and non-calendar meetings. Measure progress against established plans, requirements, quality measures, standard processes and take corrective actions as required. Gather customer feedback and drive continuous improvement initiatives.
• Propose new policies, standards, and operating procedures and optimize current ones, to ensure comprehensive, end-to-end conference technology support and compliance.
• Plan and execute phased, minimal upgrades of outdated AV and IT equipment in the existing conferencing facility to maintain uninterrupted conferences and ensure customer satisfaction until the conference upgrade project is implemented. Collaborate and contribute to the design phase and participate in the implementation of the project in partnership with various stakeholders.
• Develop, implement and monitor information standards and guidelines. Prepare technical and user documentation for conferencing technology systems and related applications.
• Develop training materials and detailed technical presentations.
• Ensure business continuity of conference operations through Service Level Agreements (SLA) and Enterprise Risk Management (ERM). Keep key stakeholders informed and provide disaster recovery (DR) training and implement DR simulations as required. Produce quarterly KPI reports for Conference Technology services aligned to SLA and Client feedback collected after each event.
• Actively support and drive digital transformation in conference management by leading the adoption of emerging technologies such as AI-powered tools and best-of-breed solutions, to enhance the overall conference experience and improve operational efficiency.
• Collect and analyse data to detect trends and patterns, presenting insights using data visualization methods such as graphs, charts, tables, and reports to support data-driven planning, decision-making, and reporting.
• Perform related duties that are assigned by the Chief of the Section.

Education

• Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics, business management or related field is required.
• A first-level degree (Bachelor's degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Job - Specific Qualification

• Supplemental certifications in the ICT & Project Management fields such as ITIL, Prince 2 or PMP are required. Supplemental certifications in the AV fields such as Certified Technology Specialist (CTS, CTS-D, CTS-I), Dante, Shure/DIS, Bosch, Taiden, Televic, Q-Sys, Crestron, SMPTE ST-2110, etc. are desirable.

Work Experience

• A minimum of Five (5) years of progressively responsible experience in planning, design, development, operation and maintenance of large-scale (>1,000 delegate positions) Conference Management and Simultaneous Interpretation (CMSI) systems with AV Control systems, integration with hybrid-meeting platforms, Webstreaming, Video-Conferencing and AV Broadcast and Recording systems is required.
• Two (2) years or more experience managing a team of ICTS technicians or service desk is required.
• Experience with Remote Simultaneous Interpretation (RSI) platforms and Digital Signage is desirable.
• AV experience in an international organization is desirable.
• Two (2) years or more experience in data analytics or related areas is desirable.
• Two (2) years or more experience in managing an AV Over IP infrastructure is desirable.