Human Resources Specialist

HR Operations Specialist

We are seeking a detail-oriented and experienced HR Operations Specialist to join our team. In this role, you will manage end-to-end HR administrative processes, support employee lifecycle events, and ensure compliance with legal and internal standards. You will act as a trusted point of contact for employees while coordinating with multiple departments to maintain accurate data and seamless operations.

Key Responsibilities

• HR Operations & Employee Records: Maintain accurate employee records and personnel files in the HR system, ensuring compliance with legal requirements and internal policies throughout the employee lifecycle.
• Employee Lifecycle Management: Coordinate onboarding and offboarding processes, prepare offer letters and employment contracts, process employee changes (promotions, transfers, exits), and manage all related documentation.
• Payroll & Benefits Administration: Support payroll administration and coordinate employee benefits, including medical insurance and pension schemes, by managing registrations, updates, and liaising with benefit providers.
• Employee Support & HR Administration: Respond to employee queries, prepare employment letters, reference checks, visa invitation letters, and other HR documentation while maintaining confidentiality and providing excellent employee support.
• Reporting & Cross-Functional Coordination: Generate HR reports and employee data insights, coordinate with Finance, HR, and regional teams to ensure data accuracy, and support meetings through agenda preparation, minute-taking, and follow-up actions.
• Learning & Development Support: Coordinate training programmes, maintain training records and databases, organize training logistics, prepare career development meeting materials, and monitor completion of employee feedback and development activities.

Key Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field, with a Certified Human Resources Practitioner (CHRP).
• At least 3 years’ experience in a generalist HR or HR operations role.
• Demonstrated experience handling confidential information while delivering high-quality HR administrative and employee support services.
• Previous experience in a professional services environment is an added advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook); experience with Workday or a similar HRIS is an advantage.
• Excellent written and verbal communication skills in English, with strong organizational, interpersonal, and customer service abilities.