Human Resource Officer

Role Overview

This position places you at the center of human resources and administrative operations for a client site in Nairobi. You will manage the full employee lifecycle, from hiring and contracts through performance reviews and departures, while also handling daily attendance, discipline, and payroll tasks. Beyond process execution, your work directly shapes workplace culture and helps sustain long-term client relationships through dependable, people-focused service.

Key Responsibilities

• Oversee all leave requests for direct staff, verifying balances, approvals, and accurate documentation.
• Coordinate the complete onboarding journey for new employees, including timely contract preparation and orientation scheduling.
• Serve as the primary escalation point for employee concerns, grievances, and conflict resolution to maintain a healthy work environment.
• Drive the performance appraisal cycle for direct reports, tracking goals, feedback, and improvement plans.
• Maintain meticulous HR records spanning personnel files, attendance logs, training history, and other critical employee data.
• Validate payroll inputs such as timesheets, salary changes, and statutory deductions to ensure timely and accurate compensation.
• Keep employment practices aligned with Kenyan labor regulations and internal policies, proactively updating procedures as laws evolve.
• Strengthen client retention by delivering high-quality HR support, anticipating operational needs, and building lasting trust with client stakeholders.

Requirements & Qualifications

• At least three years of hands-on experience in an HR practitioner or operations role within a fast-paced business environment.
• A bachelor's degree in Human Resource Management, Business Administration, or a related discipline from a recognized institution; a master's degree is a distinct advantage.
• Solid command of Google Suite, Microsoft Office, and HRMIS platforms for daily productivity and data management.
• Strong planning and time-management abilities, with a track record of juggling multiple priorities without losing accuracy.
• Excellent verbal and written communication skills, plus the confidence to interact with employees at every level.
• A problem-solving mindset, capable of diagnosing operational bottlenecks and implementing practical fixes quickly.
• Working knowledge of Kenya's employment laws and statutory requirements is strongly preferred.
• Demonstrated ownership of outcomes, a results-driven attitude, and the ability to inspire teamwork and embrace change.